Community Manager [Multi-Site]

Description

Now Hiring: Multi-Site Community Manager
Locations: 1 Apartment Community + 2 Townhome Communities
Position Type: Full-Time | Leadership Opportunity

Are you a people-focused leader who thrives in a fast-paced, community-centered environment? Do you love creating memorable resident experiences while keeping operations running smoothly? If so, we want YOU to join our team as our new Multi-Site Community Manager!

About the Role

As our Multi-Site Community Manager, you’ll oversee the day-to-day operations, leasing success, compliance, and resident satisfaction across three beautiful communities—one apartment community and two well-established townhome neighborhoods. This dynamic, hands-on role offers variety, autonomy, and the opportunity to make a truly meaningful impact.

What You’ll Do

• Lead, mentor, and inspire on-site leasing and maintenance teams
   
• Build strong, positive relationships with residents and vendors
   
• Oversee leasing strategies, renewals, and occupancy targets
   
• Manage community budgets and financial performance
   
• Maintain exceptional curb appeal and property standards
   
• Coordinate with contractors and regional leadership
   
• Ensure full compliance with Section 42 requirements and all applicable policies, regulations, and fair housing laws
   

What We’re Looking For

• Section 42 (LIHTC) experience REQUIRED
   
• Strong leadership and communication skills
   
• Background in property management or hospitality (multi-site experience a plus!)
   
• A proactive, solution-oriented mindset
   
• Ability to travel regularly between communities
   
• Passion for building warm, welcoming neighborhoods
   

What We Offer

• Competitive salary + performance bonuses
   
• Comprehensive benefits package
   
• Mileage reimbursement
   
• Paid time off & holidays
   
• Opportunities for training, career development, and advancement
   
• A supportive company culture that values teamwork, innovation, and resident satisfaction

ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!   

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in