Operations Manager

Seamark Seafood & Cocktails

Opened April 2024 at Encore Boston Harbor, Seamark will offer a contemporary interpretation of New England's timeless seafood dining experience, boasting a bounty of elevated favorites and featuring the freshest pier to plate fish, lobster and shellfish available. 

POSITION SUMMARY

The Seamark Restaurant Manager is responsible for ensuring smooth operations within the restaurant. This position is the outlet leader who helps the venue achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the restaurant. The Restaurant Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners.

PRIMARY RESPONSIBILITIES

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department. 
• Establish and maintain accurate inventory records. Participate in periodic department inventories.  Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure a consistent sequence of service is followed and all brand standards are properly executed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Prepare and execute business plans to ensure the maximization of department performance. 
• Create and develop goals and operational strategies for the operations that are aligned with the Seamark brand. Communicate the role that each employee has in their achievement and ensure accountability. 
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization. 
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors, and employees to achieve their career goals and maximize their potential. 
• Monitor and evaluate staff performance and deliver recognition and rewards. 
• Promote a positive work environment for all employees and ensure all employment-related processes and documentation comply.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law. 
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in the department. 
• Ensure an extraordinary experience and create loyalty to the property and Seamark brand by exceeding expectations through exceptional service and product quality.