Resource Coordinator Rehabilitations Services-Pediatrics Clinical PT OT SLP Full-time

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care. 

Rehabilitation Services values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission – Patients First.

Job Description

The Resource Coordinator, Rehabilitation Services reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

• Develops and administers physical therapy or occupational therapy evaluations and treatment plans for patients by providing assessments and selecting appropriate techniques and therapies to restore function and prevent disability
• Assumes managerial responsibilities in the absence of the manager or director

Responsibilities:

• Performs all functions of a staff physical therapist or staff occupational therapist within all patient care service lines: neuroscience, orthopedics, general medicine, surgery, oncology, cardiac.  See job class #7522 and # 0756
• Provides orientation, technical/clinical direction, and guidance to staff upon hire and on an ongoing basis to ensure standards of high quality are achieved and maintained in patient care delivery and compliance with policies and procedures
• Assists manager in completing Performance Management Process (PMP) on staff therapists and support staff
• Encourages teamwork and effective and timely verbal, written and electronic communication with rehab staff, hospital personnel and medical staff to promote the philosophy and objectives of the Hospital and Department
• Develop and coordinate staff patient care assignments and proactively monitor daily operations to optimize coverage and direct resources to respond to demand and improve throughput
• Assist manager with charge editing reports, billing errors, and claim audits. Assist manager with standardized functional reporting. Assist manager to monitor revenue, expense, volume, and productivity to manage to budget.
• Develops and implements programs such as patient education and treatment guidelines to provide current, innovative therapeutic interventions and evidenced based patient care.
• Facilitates effective relationships with all hospital personnel and medical staff.  Develops good communication channels and excellent follow-through of issues to ensure high quality standards and timely delivery of care
• In absence of the manager, effectively assume his/her responsibilities to carry through the operations of the department

Administration of Work

• Provides direct patient care for an estimated 50% of hours worked; see direct patient care responsibilities listed in job description #7522 and #0756
• Contributes to research projects and program development by designing guidelines, gathering data, and producing reports
• Identify quality management monitors and facilitate the ongoing collection of data to support improved clinical, and operational outcomes
• Designs and presents in service programs to department, hospital staff, community, and business

Leadership/ Supervisory Skills

• Develop and implement new programs to support