Program Manager

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

About our Program 

The SAFE Program Manager will manage a team to support families and children that have been identified by DFCS to link them to community resources and provide parent education.

What We Offer

• Pay Range: $91,416-$105,128. Compensation may vary based on skills, experience, education, and location.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

 

JOB SUMMARY

Schedule: Monday- Friday 9am-5pm

Program Type: Prevention and early intervention
Population Served: 0-18

Working within the vision, mission and philosophy of the agency.  The Program Manager develops, maintains, and manages program staff and service delivery.  Ensures provision of quality service by program staff. 

RESPONSIBILITIES and DUTIES

1. Develops, interprets, and ensures consistent implementation of program philosophy, objectives, standards, policies, procedures, and program practices.

2. Ensures effective coordination of services for children and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.

3. Provides direct supervision, coaching and mentoring to the direct service staff.

4. Supports the program with stand by quick response training and implementation. 

5. Hires, trains, and manages overall performance of direct service staff, as assigned. 

6. Provides administrative training to direct service and support staff. 

7. Program trainings that are in line with agency expectations, learning paths, contractual requirements (ie. Wraparound Training, CANS Training, Core Practice Model Training, Crisis Intervention, etc).

8.. Supports in the training of documentation and quality assurance to meet both agency and payer standards. 

9. Monitors and reviews defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies to develop appropriate trainings and tools to enhance services.

10. Analyzes and integrates the use of outcome data to improve service delivery within assigned team.

11. Initiates and participates in organizational quality improvement efforts. 

12. Manages day-to-day operations including utilization of human and other resources. 

13. Oversees and approves financial expenditures within assigned fiscal authority to ensure good stewardship and management within budgeted parameters.

OTHER DUTIES AND RESPONSIBILITIES

1. Driving to appointments with clients and their families or other key contacts.

2. Physical interactions with children of variable ages such as but not limited to games, sports, and other activities.

3 Performs other responsibilities, as assigned, to support specific department/business needs.

JOB SPECIFIC COMPETENCIES

• CQI/QA Projects

• Clinical Leadership

• Encouraging Customer Focus

• Leads Team Performance

• Operational Acumen

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

 Master’s Degree in So