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Job Summary

As part of the Operational Excellence Delivery and Execution organization, this role will create and implement automated, intelligent, enterprise-wide digital automations to improve operational effectiveness and efficiency. The Consultant position will be responsible for leading all of the planning, development, and support functions for deploying and running assigned automations. This role will create and implement intelligent automation solutions that improve operational effectiveness and efficiency for Bread Financial. The Consultant is also expected to be thoughtful, innovative, and technologically savvy with a keen interest in business transformation. In addition, this role will be relied upon to educate operational teams and train team members on emerging techniques for developing and deploying automations.

The Consultant will identify and lead product/service development for all work to deploy new automations and fulfill the product owner role within an agile development framework. The Consultant will support multiple centers of excellence and product/service models including process automation, new tool adoption, interaction analysis and enterprise reporting. The role is considered the leading expert in multiple automation solutions. Essential job functions include successful design and execution of Planning, Development and Support functions. The Consultant will be knowledgeable of the toolsets used, including but not limited to UiPath, Microstrategy, NICE products, Indico, etc. The role leads the identification and acquisition of new automation solutions via conducting research and educating team members about industry trends. This role defines, measures, and improves the automation development processes. This role is accountable for leading high performing planning, development, and support functions.

 

Essential Job Functions:

• Planning: The Consultant role will establish and execute the framework for engaging enterprise partners to understand opportunities and level of effort in order to plan new automations.  The Consultant will present and gain support from the various governance teams to plan the work.  The Consultant role will lead the vision for the product/service, manage backlogs and perform market research to ensure continuous improvement and deployment of market-leading, innovative solutions.   This role is accountable for throughput performance of moving work through the Planning process with a focus on duration, effort, and optimized prioritization.

• Development: The Consultant will lead processes to define requirements, success criteria, testing and configuration and coding of solutions.  The role will lead the utilization of low code tools to build and implement complex digital workers (“bots”). The Consultant will lead the optimization of processes by utilizing workers, digital workers, and citizen developers.  The role is accountable for the business context management and optimization of the digital workforce across multiple functions.   This role is accountable for throughput performance of moving work through the Development process with a focus on duration, effort, and optimized configuration tactics within the tool suites.

• Support: The Consultant will review ongoing monitoring and reporting and forecasting of digital & citizen worker performance. The Consultant will create and update the ongoing business case for assigned functions.  The Consultant will be expected to interpret data, analyze results, research & investigate, help team create business goals and needs, and complete defined operational functions.

Reports to: Sr Manager or Director

Direct Reports: 0

Working Conditions/Physical Requirements: 

• Normal office environment, some travel may be required.

• This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience Technology, Business Management, Finance, Accounting,