Front Desk Officer, Full Time, Chelmsford MA On-Site

Schedule

Mon - Fri 8am-5pm

What You’ll Do

Summary/Objective:

This role plays an integral role in ensuring the safety and seamless operation of our facilities while providing top-tier front-of-house management. With a keen focus on security, this position regularly liaises with departments like PXD and Facilities to optimize our work environment. The ideal candidate is a professional with outstanding judgment, combining a proactive approach in facility oversight with a warm and welcoming demeanor for staff and visitors alike.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the first point of contact for staff, tenants, outside visitors, and vendors. Greet everyone in a friendly, professional manner while providing prompt and courteous service.
• Register all visitors, notify appropriate staff, issuing and managing visitor and temporary badges.
• Monitor building CCTV and access control activity, notifying Safety team of any suspicious activity observed in a timely manner.
• Conduct periodic tours of the building and parking lots, interacting with staff and tenants.
• Follow security procedures to ensure the main entrance is secure and member information is safeguarded. Ensure that all employees display badges when entering the building.
• Assist other areas of the Credit Union with onsite support, such as onboarding experience support, event coordination support, and equipment distribution and collection support.
• Provide ad hoc administrative support to other areas of the Credit Union as needed.
• Perform project work for Safety team as needed.
• Perform other job-related duties as assigned by Manager(s).

 

What You’ll Need

• Proven experience in a corporate concierge, front desk officer, security, or similar role
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A keen eye for detail and a proactive approach to problem-solving
• Ability to work independently and as part of a team
• Technical Skills (Proficient in Word, Excel, Microsoft Office suite including Outlook)
• Strong desire to grow with the company and/or Safety department

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

 

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.

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