Sr Change Consultant

Department:

Communications & Brand Reputation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Sr Change Consultant supporting the Change Leadership Team, you'll drive adoption of large‑scale, high‑risk initiatives across the company. In this role you'll bring experience in business transformation and apply the Southwest Airlines Change Leadership methodology to develop and deliver strategies such as a vision and case for change, stakeholder alignment, communication, and business and change impact assessment. The Sr Change Consultant will assess readiness for change, tailor engagement to build stakeholder commitment, and partner across departments to strengthen project Team health and ensure successful Business and Technology-driven change.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Assumes a high level of responsibility and ownership for assigned work/projects; requires minimal oversight

• Assumes the role of the project/program Change Lead in managing the overall Change Leadership strategy, timelines, and deliverables for any complexity level projects or initiatives

• Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed

• Build strong, trusting relationships with project Team Members, key Stakeholders, and Executive Sponsor(s)

• Conducts business impact and risk assessments to determine people, process, and technology impacts at the company, department, and job-specific levels and determines the best approach for addressing impacts and risks

• Develop and execute coordinated, comprehensive change and communication plans (including ample opportunities for two-way dialogue) to facilitate clear, consistent, and honest internal/external messaging along all phases of the project

• Develops and executes strategies and plans for aligning Leaders and all levels of Stakeholders to project goals and objectives

• Identifies, plans, and implements project health, effectiveness, and success measurement metrics and tactics

• Conducts analysis on surveys and other project data and creates presentations and summaries of key themes, outcomes, etc.

• Scopes new work for change leadership needs and help determine options for staffing

• Develops, delivers, facilitates, and/or participates in various meetings, workshops, and developmental opportunities

• Develop and deliver presentations and other change collateral for all levels of the organization

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of Change Leadership principles

• Advanced knowledge of methods of communication, training, and project planning techniques, processes, and impacts

• Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed

• Exhibits advanced oral communication and presentation delivery skills

• Expresses ideas clearly in documents which have an advanced level of organization, structure, grammar, language and terminolo