Team Lead Customer Due Diligence (Onboarding)

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead Customer Due Diligence (Onboarding)

As the team lead of CDD (Onboarding) based in our headquarters, Amsterdam; you will lead a team that is in charge of onboarding clients, conducting KYC/CDD, evaluating the risks to Adyen and driving initiatives to streamline and improve our onboarding processes and customer experience. You will guide the team to ensure that we are compliant while onboarding vastly diverse businesses to Adyen. Underwriting works closely with Commercial, Compliance, Product and Development teams to which internal and external stakeholder management will be engaged in on a daily basis, all the while working directly with some of the biggest companies out there to ensure their compliance with rules and regulations in the financial sector. You will become a part of our growth improving onboarding experiences as well as scaling Adyen to the next level. 

The team is extremely focused on speed and quality, as well as customer experience. Highly motivated and ambitious, the team is in need of an excellent driver of initiatives and improvements. You will be part of a global team working with regional counterparts. 

What you’ll do

• Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively;
• Risk assessments towards onboarding of new clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures;
• Lead and drive process improvements, provide insights and guidance towards these initiatives;
• Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes;
• Provide advice and assistance to Commercial and Development teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively;
• Ensuring continuous team growth and competence improvements. 

Who you are

• At least 3 years of prior experience in a risk or compliance role, of which at least 1 year of managing a team(s) (or able to demonstrate acquired leadership skills); 
• You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls;
• You are detail oriented, organized and have the ability to multitask;
• You are people oriented and know your way around growing individual contributors ranging from juniors to seniors;
• You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding;
• You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner;
• You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively;
• You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence; 
• You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making;
• You are someone with great foresight and thinks strategically when executing initiatives and conducting your planning. 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

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