Field Service Technician

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:
• Medical (PPO & HDHP options), Company
HSA match, Dental, Vision, Short-Term
Disability, Accident and Hospital Indemnity
Insurance, Telehealth, Voluntary Life
Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:
• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary
The purpose of the Field Service Technician is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Duties and Responsibilities
Unless otherwise specified, the Field Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.
• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with customers, vendors and entire service staff
• Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
• Maintain neat and professional personal appearance at all times, wearing appropriate logo assigned company shirts
• Perform proper and accurate vehicle diagnosis, services and repairs
• Maintain accurate truck inventory
• Provide Shop Foreman and Assistant Manager with accurate estimated labor times
• Provide Shop Foreman and Assistant Manager with complete parts needed list
• Participate in quality check process with Shop Foreman and Assistant Manager
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications
The Field Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel within an assigned territory/area of responsibility.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls
• Experience within Fire and Emergency related industry
• Must possess both EVT and Pierce Master Technician status or obtain within one (1) year of hire/transfer
• Proven track record of success
• Ability to work independently
• Must be self-motivated
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees, vendors and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.

Education and/or Experience
• High School Diploma or GED
• 3 to 5 Plus years with experience in an automotive service-related industry
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Revenue and Profits
The Field Service Technician clearly understands that as a condition of his/her employment it is his/her responsibility to utilize and adhere to all company processes and procedures as well as utilize all best efforts in generating revenue for the company. All