Manager, Community Programs & Partnerships

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

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Pay Range

Commensurate with Experience

 

The Manager of Community Programs and Partnerships reports to the Regional Director and ensures the delivery of high-quality care to clients receiving integrated care programs which may include, multidisciplinary services/programs and/or community support services via VHA’s Responsive Community Care program. The manager works closely with different health system partners including, but not limited to, hospitals, primary care, Ontario Health Teams, municipal governments, home care organizations and community support service organizations, to deliver seamless and integrated care for clients.
The manager promotes a positive client, staff and provider experience, by providing clinical oversight, monitoring quality/performance indicators, supporting staff and service provider training and development and by providing coaching and mentorship to the supervisors. Furthermore, the manager oversees all aspects of service delivery and human resources, acts as liaison between VHA, purchasers of service and the community and functions as a member of the VHA management team. The manager ensures that all activities are conducted within the policies, procedures, and standards of confidentiality of VHA.

 

Key Areas of Accountability:

• Supports the management of Area operations including client experience, service delivery, quality oversight, contract relationships, budget and stakeholder relations
• assists with the management of all workforce planning and human resources assigned to the Area – including clinical, administrative, scheduling field and systems supervision and health and safety
• Participates in the planning and implementation of new programs and services. provides expertise to ensure quality, service delivery, and systems support
• Builds and maintains positive business relationships with funders and health system partners and effectively collaborates to support new and existing programs/services
• Functions as a member of the organization's manager-On-Call team on a rotating basis, handling crisis calls from clients, families, staff/service providers and referring partner agencies
• Works within and follows the policies, procedures and regulations related to staff safety as required by VHA and under the Occupational Health and Safety Act

Key skills, experience and behaviors required for this position:

• Graduate of a recognized university program, graduate degree an asset. A regulated healthcare professional in good standing with the professional college
• Advanced knowledge of service delivery and operations in the Community Health Care sector with 5 years of progressive leadership experience
• Experience working with integrated and/or multidisciplinary programs in the community
• Extensive knowledge of community programs and resources
• Strong relationship management and collaboration skills
• Strong team building and staff development capabilities
• Ability to develop and work with a budget
• Knowledge of Continuous Quality Improvement processes
• Skills and experience in customer service techniques such as de-escalation and dispute resolution
• Demonstrated ability to lead program development and implementation.
• Superior writing skills
• Excellent interpersonal, verbal communication skills
• Strong planning; prioritizing, problem solving and project management skills
• Good computer skills and technology knowledge including word processing and spreadsheet applications
• Demonstrated interest in professional self-development and maintenance of m