Sr Briefing Engagement Manager

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

At Workday, our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests.

About the Role

In this role, you will manage multiple executive briefing events from start to finish, acting as the single point of contact to our sales and services counterparts. You will interact with all levels and roles of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Workmates who are needed to fulfill the agenda for each briefing event. You will be the first teammate working in a brand new Customer Experience Center with an extended team located in Pleasanton. This is onsite role in New York, 5 days a week.

Responsibilities

• Lead end-to-end guest experience from white-glove concierge service, seamless arrival logistics, premium catering management, room setups and meticulous oversight of the briefing center’s aesthetic and hospitality standards.

• Partner with building security and corporate safety teams to manage VIP access protocols, ensuring a secure environment without compromising the guest experience.

• Manage day to day customer briefings involving various internal teams as well as high-level external customers

• Heavy scheduling support – calendar invites and outreach to various teams to confirm availability and ultimately fulfill every part of the briefing agenda

• Ability to follow a (mostly) pre-determined process to draft agendas, schedule against those agendas, and host meetings on the day they take place (in the New York office)

• Ability to juggle various competing timelines and ensure each event stays on track and on time. 

• Executive presence and confidence to push back on account teams when necessary to ensure the best possible outcome for the briefing event and customers

• Partner with sales/services teams to create briefings that reach the most strategic goals of our customers and prospective customers

• Collaborate closely with CXC team, technology support team, logistics team, catering, etc. to bring all elements of the briefing together

• Manage additional special projects as needed by the CXC team

• Support in developing ongoing best practices and heavy involvement with building out a new CXC location process + documentation

• Provide immediate, high-touch 'first-look' support for in-room AV/VC technology to ensure a friction-less start to every presentation.

• Act as a key stakeholder in the launch of the new CXC location, contributing to operational design, vendor selection, and the creation of world-class Standard Operating Procedures (SOPs).

About You

Basic Qualifications

• 8+ years relevant experience in executive briefing centers or events

• Experience working closely with Executive Level (VP+, C-Suite) customers and internal stakeholders required

• ​Executive communication skills

Other Qualifications

• High level