At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join our dynamic team as a Senior Quality Supervisor for Customer Care! We are seeking an experienced professional to lead our quality assurance efforts and ensure exceptional service delivery. In this role, you'll oversee a team focused on maintaining high standards in customer interactions and satisfaction. Your responsibilities will include developing and implementing quality strategies, monitoring performance metrics, and driving continuous improvement initiatives. If you have a passion for excellence and a track record of success in quality management, we invite you to apply and make a significant impact in our organization.

In this exciting position you will be responsible for management the QMS enabling processes for the whole Customer Care and Order Operations in Americas and Eurasia, leading a group of people located in those regions. For this role, you will be expected to be located in Warsaw, Poland with a Hybrid work model.

Responsibilities may include the following and other duties may be assigned:

• Support ISO Certification audits from a Customer Care and Order operations standpoint for the whole EMEA region
• Implement and maintain the Quality Management System for Customer Care and Order Operations in Americas, Europe and APAC regions
• Support CAPA/SCAPA/ Non-Conformances related to Customer Care and Order Operations in the 3 main regions
• Support document owners in submitting document updates in MAP Agile as needed, review and approve document updates
• Maintain the training plan for Customer Care and Order Operations
• Maintain supplier files updated - make sure Customer Care suppliers are approved and in compliance with baseline requirements
• Lead the “QMS Enabling Processes” team. Develop project improvements that help the harmonization of a single Quality Management system for Customer Care in Americas, Europe and Asia

Required Knowledge and Experience:

• Required Bachelors or Masters degree in Biomedical Engineering, Industrial engineering, Pharmacists, or similar
• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years relevant experience in Quality Management Systems
• Experience working under ISO 9001 and/or ISO 13485 requirements
• Strong analytical mindset and problem-solving skills
• Great communication, and facilitation skills in international environment
• Fluent in English (verbal and written)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here