Sr. Content Designer, Personalization

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking two highly motivated content professionals to join our Foundations UX team to drive this mission.

Working cross functionally, you will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world. Focused on personalization, you will build a content system that supports personalized global experiences across our shopping and checkout experiences. 

Job Description:

We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking two highly motivated content professionals to join our Foundations UX team to drive this mission.  

Working cross functionally, you will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world.  Focused on personalization, you will build a content system that supports personalized global experiences across our shopping and checkout experiences.  

 

Key Responsibilities: 

• Drive the definition of a clear and actionable strategic direction for content  

• Develop a content system that allows for individual personalization on a global level 

• Write content that is on tone, communicating in a modern, fresh way that engenders trust  

• Working with your design and user research partners, develop a deep understanding of our customer segments and advocate for their needs throughout the product development process 

• Use data and customer feedback to measure the effectiveness and of the content strategy and pivot as needed in real time. 

• Work with the Content Community of Practice team to define, develop, and