Regional Operations Manager

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender - Fintech Breakthrough Award: Best Lending Innovation Award - Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing- We are Forbes’ Best Online Mortgage Lender for 2023- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 
About NEO Home Loans
NEO Home Loans, a community-based retail division of Better, is dedicated to redefining the homeownership experience with trust, innovation, and exceptional service. Our mission is to unlock people’s full financial potential by providing clarity, transparency, and consistency throughout the loan process. We make lending approachable, guiding individuals toward decisions that serve their best interests. Powered by a team of passionate and hardworking professionals, we foster a culture of collaboration, innovation, and personal growth. Join us and be part of a dynamic company committed to excellence.

Essential Job Duties and Responsibilities

• Develop and execute strategic plans for branch operations, aligning with the overall goals and objectives of the mortgage company.
• Drive initiatives to expand market share, increase revenue, and enhance the company's competitive position.
• Provide leadership and direction to regional operations managers and branch teams to ensure operational excellence and efficiency.
• Implement best practices and standard operating procedures across all branches.
• Ensure compliance with federal, state, and local regulations governing mortgage lending operations.
• Implement risk management strategies to mitigate potential operational and compliance risks.
• Recruit, develop, and mentor regional operations managers and branch staff.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Champion a customer-centric approach, ensuring a positive and seamless experience for clients throughout the mortgage process.
• Collaborate with sales and marketing teams to enhance the company's reputation and brand image.
• Evaluate and implement technology solutions to enhance efficiency and productivity within branch operations.
• Stay abreast of technological trends and advancements in the mortgage industry.
• Establish key performance indicators (KPIs) for branch operations and monitor performance against targets.
• Provide regular reports to the executive leadership team, highlighting achievements and areas for improvement.

Non-Essential Job Duties and Responsibilities

• Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions. 
• Promotes interdepartmental communication and culture.
• Lead, develop and motivate the team across all locations and operational functions.
• Continued focus to ensure all families (Internal and External) are receiving the best possible service.

Qualifications and Skills

• Bachelor's degree in business, finance, or a related field; master’s degree is a plus.
• Extensive experience in senior leadership roles within the mortgage industry.
• In-depth knowledge of mortgage lending processes, regulations, and compliance.
• Strong financial acumen and experience managing budgets and P&L.
• Proven success in strategic planning and execution.
• Exceptional leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Results-driven with a focus on achieving operational and financial objectives.

Company Benefits 
Our total rewards package consists of a base salary and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE - *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwi