Claims Service Team Leader

Title: Claims Service Team Leader

State Role Title: Salary Non-Specified

Hiring Range: Minimum starting salary $66,923 commensurate with experience

Pay Band: UG

Agency: VA Workers' Compensation Comm

Location: RICHMOND HEADQUARTERS

Agency Website: https://workcomp.virginia.gov/

Recruitment Type: General Public - G

Lead with Purpose. Support Victims. Strengthen Systems. The Virginia Workers’ Compensation Commission’s Criminal Injuries Compensation Fund (CICF) is seeking a compassionate, detail-oriented, and service-driven leader to guide a team dedicated to supporting victims of crime throughout the Commonwealth of Virginia.

This role is ideal for someone who thrives in fast-paced, emotionally sensitive environments and can balance empathy with accountability. The successful candidate will be a strong coach, collaborative problem solver, and change agent who can lead a high-performing claims team while navigating complex case reviews, stakeholder relationships, and evolving operational needs.

At CICF, the work matters deeply. Every claim represents a person or family navigating trauma, crisis, or loss. Our Team Leaders play a critical role in ensuring claims are handled accurately, professionally, compassionately, and in accordance with Virginia law. If you are passionate about leadership, public service, process improvement, and supporting both employees and victims through challenging situations, we encourage you to apply.

Job Duties

The Criminal Injuries Compensation Fund (CICF) helps innocent victims of violent crime in Virginia by reducing the financial impact of crime-related injuries and losses. CICF works closely with victims, families, law enforcement agencies, healthcare providers, attorneys, and community partners throughout the Commonwealth.

The work is meaningful, fast-paced, and emotionally impactful. Team members are expected to approach every interaction with professionalism, empathy, accuracy, and integrity while balancing operational priorities and statutory requirements.

What You’ll Do

The CICF Claims Service Team Leader supervises, coaches, and supports a team of Claims Examiners responsible for reviewing and processing criminal injury compensation claims. This role helps ensure claims are handled accurately, timely, and in compliance with Virginia law while supporting operational quality, process improvement, and trauma-informed service delivery.

The Team Leader also collaborates with law enforcement agencies and external stakeholders to support claims processing, training, and partnership efforts.

This position is ideal for a collaborative and adaptable leader who excels at coaching employees, building strong relationships, and navigating fast-paced, emotionally sensitive environments with professionalism, attention to detail, and a solutions-focused mindset.

What Makes Someone Successful in This Role

Successful candidates are compassionate, adaptable leaders who can effectively balance empathy with accountability in a fast-paced environment. They communicate professionally, build strong relationships with staff and stakeholders, approach challenges with a solutions-focused mindset, and maintain strong attention to detail while guiding teams through change and supporting employee growth.

VWC Compensation Structure

Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 8 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.

Telework Structure

Our agency is currently using a hybrid model for teleworking. Our positions currently are not 100% teleworking.  However, we do have a liberal telework policy in place and all candidates would be expected to report to our Headquarters as requested.

Telework scheduling is at the discretion of the position’s supervisor, the Executive Director, based on the business needs of the department.  Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office, or as required.

Virginia Workers' Compensation Commission Overview 

Led by a Senior Leadership team consisting of three Commissioners, an Executive Director, and