Counter Technician

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. 

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. 

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com 

ABOUT THIS OPPORTUNITY  

Role Profile 

Position: Counter Technician

Job Location: Williston, ND

Job Type: Full-Time 

Status: Non-Exempt 

Summary of the Role 

The function of the Counter Technician is to provide direct support to the Branch operations to ensure over the counter orders are completed. This position also ensures the ongoing development of existing and prospective customers to ensure that the Branch is able to meet its growth targets.   

Responsibilities 

• Must maintain 100% commitment to safety policies and procedures 
• Quotes customers using working knowledge of product both in-person through retail sales, and via phone or email 
• Builds, tests, and inspects industrial hose assemblies in response to identified customer applications and needs 
• Provides technical/service support to account management, service center management and internal and external customers 
• Processes incoming inquiries to company sales system 
• Successfully achieves budgeted Branch sales goals 
• Monitors on-time delivery date commitments and expedites where appropriate 
• Monitors customer specific inventory for sales order fulfillment 
• Makes outbound calls to potential and existing customers for new and sales growth opportunities 
• Builds and maintains strong internal and external relationships 
• Perform other duties as trained and qualified for

Skills and Abilities 

• Possess excellent customer service skills 
• Ability to interact with customers and team-members in a professional manner 
• Ability to work independently and prioritize responsibilities 
• Must have excellent communication skills, both oral and written 
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure  
• Must be able to perform calculations using whole numbers, fractions and decimals. 
• Basic computer skills including MS Word, Excel, internet and email 
• Must be able to successfully utilize the company software 

Minimum Qualifications

• Must be 18 years of age or older 
• 1-3 years of related warehousing, construction or production experience 
• A high school diploma or GED 
• Reliable transportation is a must 
• Ability to work nights and weekends, as required 
• Ability to work overtime, as required 
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as