Associate Director, Global DevOps & Observability Platform

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

The Associate Director, Global DevOps & Observability Platform is a strategic leadership role first, designed for a visionary leader who can harmonize global engineering efforts into a unified, world-class ecosystem. While rooted in deep technical credibility, this role focuses on driving the overarching strategy, delivery, and ongoing evolution of the organization’s centralized DevOps and Observability platform capabilities.

The primary mission is to steer a centralized Global Platform strategy that brings together disparate "pockets of innovation" across global regions, aligning them into a cohesive, enterprise-scale engineering standard. You will champion the enterprise-wide ownership of our GitHub Enterprise ecosystem and a centralized, reusable CI/CD pipeline framework. Simultaneously, you will establish a comprehensive Observability Platform strategy, ensuring that telemetry, monitoring, and proactive reliability metrics are natively baked into the developer lifecycle from day one.

The successful candidate will be a self-motivated leader and cultural changemaker who thrives on engaging with global stakeholders, breaking down regional silos, and mentoring high-performing engineering teams. You will establish the standards, governance, and developer experience (DevEx) paradigms that enable hundreds of internal software teams to deliver secure, observable, and resilient software at scale—shifting the organization from reactive engineering to proactive innovation.

Key Responsibilities

Strategic Leadership & Global Platform Harmonization

• Unify Global Innovation: Identify, celebrate, and integrate localized "pockets of innovation" from global teams into the core centralized platform, scaling regional successes into global standards.
• Platform Vision & Roadmap: Define and execute the multi-year strategic roadmap for the Global DevOps and Observability Platforms, aligning capabilities with overarching business objectives and cloud-native trends.
• Stakeholder & Change Management: Act as a primary liaison and advocate across global business units, Cloud Engineering, Information Security, and Application Development teams to drive platform adoption and foster a modern DevOps and SRE culture.
• Team & Talent Development: Lead, mentor, and scale a global team of platform and reliability engineers, providing technical direction, career development, and fostering an inclusive, high-performance culture.

DevOps Platform Strategy & GitHub Ownership

• Enterprise GitHub Governance: Own the overarching architecture, administration, and compliance framework for GitHub Enterprise across the global footprint.
• Standardized CI/CD Frameworks: Oversee the development of a centralized, reusable GitHub Actions workflow and pipeline library, enabling global teams to leverage consistent, secure software delivery patterns without reinventing the wheel.
• Shift-Left Security: Drive the global adoption of GitHub Advanced Security (GHAS) capabilities, including code scanning, Dependabot, and automated secret detection natively embedded into the delivery lifecycles.

Observability Platform Engineering & SRE Culture

• Centralized Telemetry Strategy: Define and lead the architecture of the enterprise Observability Platform (covering metrics, logs, traces, and synthetic monitoring) to provide full-stack visibility.
• Standardized Monitoring & Alerting: Establish enterprise-wide patterns for dashboards, proactive alerting, and incident response tooling integration, shifting teams from reactive debugging to predictive reliability.
• Data-Driven Insights: Develop and evangelize platform observability capabilities, establishing golden signals, DORA metrics, and developer experience metrics dashboards