Become a part of our caring community and help us put health first
 

The Medical Assistant 4 is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant 4 assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

Join a Team That’s Redefining Senior Primary Care

Humana’s Primary Care Organization is one of the largest and fastest-growing senior-focused, value-based care providers in the country. With over 340 centers across 15 states operating under the CenterWell and Conviva brands, we’re transforming healthcare by putting seniors at the heart of everything we do.

As a Lead Medical Assistant (MA), you will be part of a collaborative, multidisciplinary team that includes physicians, pharmacists, care coaches, behavioral health specialists, and more—all working together to deliver personalized, high-quality care.

We’re not just improving healthcare, we’re improving lives. That includes yours.

The Lead Medical Assistant is responsible for administrative duties in addition to patient care.  In this role, the Lead Medical Assistant assumes ownership and leads advanced and highly specialized administrative, operational, and support duties at the regional level that require independent initiative and judgment. Some travel is required across the middle TN region.

Job Description

The Lead Medical Assistant Key roles and responsibilities:

• Collaborates closely with Physicians and Advanced Practice Providers on achieving HEDIS Quality and Stars Measures, medication adherence compliance, as well as Early Detection and Preventive Screening (EDAPS) metrics at a center and regional level.  
• Assists with the daily priorities at a center and regional level.
• Establishes relationships with and collaborates closely with external vendors, including coordinating health seminars/events to achieve metrics.
• Partners with and works closely with the market preceptor(s), market RN(s), and medical assistants at a center and regional level to achieve goals.
• May provide skills training, task delegation, and review of other’s work.
• Works within broad guidelines with little oversight.
• Will be expected to provide patient care in the event of a medical assistant’s absence. Travel may be required.
• Clinical duties may include the following activities: discussing symptoms, obtaining vital signs, medication/vaccine administration, phlebotomy, collecting specimens, performing diagnostic screening tests, sterilizing/cleaning equipment, maintaining examination rooms, and documenting information into the electronic medical records system. 

Use your skills to make an impact
 

Required Qualifications

• Certified or Registered Medical Assistant – OR – current licensure as an LPN.
• Phlebotomy Experience.
• Medication/vaccine administration experience.
• 3+ years of MA experience – OR – LPN experience.
• High school diploma or equivalent.
• CPR certified.
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Preferred Qualifications

• Current licensure as an LPN or LVN in the State of TN.
• Strong clinical background.
• Strong sense of engagement as a team player.
• Experience in a fast pace/high volume environment.
• Proactive, self-starter, and resourceful.
• 1+ years of MA – OR – LPN experience in Primary Care Organization center.
• Value Based Care experience includes knowledge of HEDIS, medication adherence, EDAPS and CAHPS/HOS Patient Experience.
• Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication.

Additional Information:

• Workstyle: In the Clinic, with occasional travel as necessary.
• Travel: Approximately 60% travel is required across the middle region of TN.
• Core Workdays & Hours: Typically, Monday – Friday 8:00am – 5:00pm Central Standard Time (EST).
• Benefits: Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that