Key Account Manager, DSV Road Transport US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Lancaster, Midpoint Dr 

Division: Road 
Job Posting Title: Key Account Manager, DSV Road Transport US 
Time Type: Full Time

 

Summary

The Key Account Manager will be responsible for maintaining and developing relationships with key clients to maximize revenue and profits for DSV. They will work closely with internal teams to ensure clients receive the highest level of service and support.

 

Duties and Responsibilities

• Manages Premier Account(s) on behalf of all DSV Road Transport and the various service lines.
• Align strategic account development with relevant stakeholders
• Maintains a high level of communications and transparency on customer activities throughout the DSV organization while ensuring all stakeholders are informed according to current activity level, opportunities, and strategic development for future engagement
• Acting as ultimate escalation for customer, but dealing with potential agreement-impacted incidents rather than daily operational deviations
• Develops and drives a customer strategy plan to retain and grow customer revenues and relationships
• Actively drives innovations and continuous improvement process with the customer
• Stays informed on market trends and developments with their assigned accounts and within the logistics arena
• Use knowledge and specialists to create value added solutions for customers
• Actively searches and identifies opportunities within customer account and engages colleagues and line businesses to further grow the account
• Define and agree goals and KPI’s for the logistics activities in accordance with the client’s requirements
• Demonstrates the necessary skills to negotiate for effective outcomes
• Contributes to the further professionalization of the DSV Road – North America team and demonstrates use of Best Practice to the broader team

 

Educational background / Work experience

• Bachelor's degree in business, logistics, or a related field
• Minimum of 5 years of experience in sales or account management in the transportation and logistics industry
• Experience working with large, complex clients.

 

Skills & Competencies

• Strong interpersonal and communication skills
• Excellent negotiation and problem-solving abilities
• Analytical mindset and ability to interpret data
• Ability to work independently and as part of a team
• Strong organizational and time-management skills

 

Language skills

• Fluent in English (oral and written)

 

Computer Literacy

• Proficient in Microsoft Office and CRM software
• Familiarity with logistics-specific software (e.g. TMS, WMS)

For this position, the expected base pay is: $70,500- $105,500/ Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

 

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for fu