Senior Customer Engagement Strategy & Operations Manager – Creator, Finance & Supply Chain Workflows

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

• You will report to the Senior Director, Strategic Product & Platform Operations / Matrixed to SVP & GM, Finance & Supply Chain WorkflowWork on strategic projects for ServiceNow; work to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and create solutions, recommendations and results through a rigorous, data-driven process.
• Own the Customer Engagement strategy of the Finance & Supply Chain BU
  • • Prioritize which Customers and Partners the GM should spends time with
    • Optimize the process for GM’s engagement with Customers end to end
    • Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items
    • Deepen strategic customer/partner relationships
    • Develop key metrics and capture and analyze data to continuously improve impact of F&SC customer engagement
• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the STEP Organization
• Contribute to codification and sharing of best practices in customer engagement across the organization
• Establish a deep understanding of all ServiceNow’s product offerings in F&SC and beyond
• Align corporate strategic priorities into regional application
• Draw insights from industry and customer trends; provide insight to our organization
• Develop business cases working with teams outlining business opportunity, rationale, and operational plans to grow the region
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
• Support the Global Leadership in developing presentations for all audiences, including Board and analyst meetings

Qualifications

To be successful in this role you have:

• 5+ year work experience, or MBA or advanced degree graduate with at least 2 years of work experience total
• Sharp business judgment, ability to see "big picture" and to prioritize
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Demonstrated exceptional learning agility
• Executive presence, excellent verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Proficient with Powerpoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,