Scheduled Hours

40

Position Summary

We are seeking a compassionate and skilled Medical Assistant 3 to join our healthcare team in a hybrid role focused on Geriatric Primary Care and the Geriatric Assessment Clinic. In this role, your primary responsibility will be to assist in the assessment and management of geriatric syndromes, including frailty, cognitive decline, polypharmacy, and falls. You will provide essential support for elderly patients and their families through both in-clinic and remote care settings. This includes managing a high volume of patient calls, assisting nursing staff and providers in responding to MyChart messages, and addressing clinical inquiries. You will coordinate care, offer patient education on chronic disease management and prevention, and collaborate with a multidisciplinary team to ensure optimal patient outcomes while supporting the well-being of our geriatric population.

Job Description

Primary Duties & Responsibilities:

Patient Care Duties

• Float between divisions and clinical sites and assist patients in all areas within the department.
• Interacts directly with patients in the clinic setting and completes tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, in office procedures, and verification of medications.
• Prepare for office hours by doing tasks such as obtaining charts, scheduling tests, and preparing exam rooms.
• Assists with examinations, procedures, and lab tests.
• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
• May administer medications under the order of physicians or nurse practitioners (this includes vaccines and IM and subcutaneous injections).

Communication and Documentation

• Assist with monitoring and tracking pharmaceutical samples.
• Professionally represent the department both internally and externally through excellent customer service and clinical knowledge.
• Professionally represent the department both internally and externally through excellent customer service and clinical knowledge.
• Direct patient flow, assist with special procedures/treatments, and complete requisitions
• Routes phone messages, patient questions, and telephone communications to appropriate divisional personnel as needed.
• Assists with care coordination by doing tasks outlined under the department guidelines such as calling patients with test results, scheduling appointments, assisting physicians with return calls; scheduling surgeries, diagnostic procedures, and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
• Completes necessary paperwork and documentation in a timely manner.
• Answers questions from patient/family regarding treatments, diagnosis, and procedures.
• If order entry in the electronic medical record is part of the job function, complete requisitions/orders per Washington University guidelines.

Equipment and Supplies

• Assist with ordering supplies for the clinic.
• Monitors supply inventory, ensuring adequate supplies, equipment, or garments are available and that they comply with regulations.
• Cleans and stocks exam rooms and sterilizes instruments.

Other Functions

• Submit tickets to property management when appropriate to ensure smooth clinic operations.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, or stooping.
• Occasional lifting (25 lbs or less).

Equipment

• Office equipment.
• Clinical/diagnosti