Field Service Technician (System Specialist)

System Specialist

Department: Chemical - Service

Job Status:  Full Time

FLSA Status:  Salary Exempt

Reports To:  Regional Customer Service Manager

Work Schedule:   Monday - Friday

Amount of Travel Required:  70-80%

Positions Supervised: None

WHO YOU ARE:

Are you a hands-on problem solver with a passion for cutting-edge technology? We are in search of a dedicated System Specialist to join our talented team. As a System Specialist you will be the face of our organization, providing exceptional on-site support to our valued customers. Your responsibilities will include diagnosing and resolving technical issues, performing equipment installations, and ensuring customer satisfaction through timely and efficient service. If you thrive in a dynamic environment, possess excellent communication skills, and have strong technical acumen, we want to hear from you!

WHO WE ARE:

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

OUR MISSION:

We protect the food supply by eliminating risks so families everywhere can eat without fear.

• Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.?

• Deliver On Our Promises?: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.?

• Win as a Team?: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.?

• Advance a Safer Future?: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.?

WHAT YOU WILL DO:

The System Specialist role will be assigned to a team specializing in one area of service related to effectively and efficiently operating the food safety equipment in a customer facility. Even though there are different teams, the person filling this role must have extensive knowledge of food safety equipment operating in a production facility, strong trouble-shooting skills, and the ability to interact with customers. The System Specialist role also requires strong communication skills and an ability to exercise independent judgment and discretion based on customer needs. The different teams are Product Development, Install, Projects, Equipment Service, MARC, and International Project Management. All System Specialists should be able to serve on any team if a need arises.

·        Assist with drafting and creating scope of work (“SOW”) documents for specific projects, ensuring accuracy and compliance with current procedures and company standards.

·        Coordinate with outside contractors to gather quotes, schedule, and facilitate adherence to safety protocols.

·        Provide support for and conduct site surveys to ascertain and organize the work to be performed on upcoming projects.

·        Administer the management of large-scale equipment maintenance, installations, and ongoing efficacy studies with customers across several locations and facilities within a geographic territory.

·        Ensure adherence to procedures to when repairing, replacing, and installing equipment.

·           Exercise independent judg e ment in administrative and general business operations decisions (e.g., equipment replacement, delivery concentration targets, warranty claims) .

·        Direct, coordinate, and facilitate the repair, maintenance, and installation of assigned equipment projects.

·        Monitor and coordinate the troubleshooting, maintenance, and repair of equipment.

·        Evaluate the efficacy of the equipment and coordinate both internal and external discussio