Project Manager

Requisition Number: 104921 

Provide engineer support and project management for a wide variety of large and complex program onboardings to achieve successful completion and delivery of projects within scope, schedule and budget.

 

Primary Responsibilities

 

• Partner with pre-sales to design the scope on customized programs and be the communication between operations and the pre-sales team to align capabilities
• Review all contracts for operational viability and confirmation of operational costs
• Support cost model development with pre-sales, ensuring all operational costs are captured in the model
• Own SOW and cost model review and approval with stakeholders and ensuring absolute accuracy to the client deliverables
• Provide leadership a risk assessment prior to SOW signature for all programs directly owned by you and your team
• Launch and run the toll gate strategy and include client customizations as necessary
• Develop the program implementation strategy with Sr. Managers by documenting process maps, RACIs, keeping a log on all action items and holding stakeholders accountable for their actions and deadlines
• Determining POC design for the program and understand when the organization needs to test end to end processes vs when the organization needs a standard POC
• Responsible for identifying risks and helping implementation engineers on their risks and mitigation plans and when necessary providing a completed staff work to leadership
• Ensure a proper hand off between onboarding and the steady state program operations inclusive of:  TAM training, finalized program process map delivery, run rate program RACI, sales order structure requirements, after action review & optimization opportunity review and a completed and approved POC
• Actively seek to improve processes, find and drive efficiencies across all programs, with a continuous goal of reducing cost and enabling a positive client experience
• Consistently demonstrate and model key organizational behaviors of customer service, teamwork, collaboration and excellence
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews
• Own and manage POCs while designing and developing technical work instructions
• Provide overview and engagement where needed for Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
• Partner with Professional Services Team for infrastructure implementation
• Responsible for the team’s developmental goals and departmental level action plans
• Joint ownership of complex project  build out with Sr. PM
• Joint ownership of tollgate changes and optimizations
• Escalation management from the sales team and providing readouts to leadership
• Responsible for the AAR for program onboarding
• Flexibility to work outside normal work hours as required
• Ownership of the internal weekly status meeting, ensuring feedback and continuous improvement is being followed by all teammates
• Partnering with your team on developing content for executive level status updates on onboardings
• Responsible for ensuring teammates follow best practices and proper procedures for onboarding

Requirements

 

• Bachelor’s Degree in Engineering, Computer Science, Information Technology or similar.  Position requires 3-4 years hands on experience within similar industry.  Familiarity with the following systems desirable:  Windows, Cisco Systems, UNIX, Linux, Novell.  Must be able to work with both ends of basic level testing as well as high level testing and documentation.
• Hands on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, backup systems.
• Excellent organization, communication, negotiation and problem solving skill