Re-Commerce Operations Manager

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Re-Commerce Operations Manager

The Returns, Quality and Fraud team owns key parts of the customer journey, including product quality, returns, disposition, and recovery. Our goal is to build scalable processes that maximize recovery while protecting customer experience and brand standards.

The Re-Commerce Manager owns the resale of returned, excess, and refurbished inventory across third-party marketplaces. This role is responsible for turning un-restockable inventory into sellable product through strong execution in grading, presentation, listing quality, pricing, and channel strategy.

The ideal candidate is a hands-on operator with strong inventory judgment, product presentation skills, and marketplace selling instincts. They may come from retail operations, merchandising, resale, marketplaces, stockroom, or other inventory-led environments. They are organized, data-driven, and comfortable moving quickly while balancing recovery, sell-through, margin, and brand integrity.

KEY RESPONSIBILITIES

• Own day-to-day selling across 3P marketplaces, handling the entire product lifecycle from marketplace listing, putaway/stocking/storage, and fulfillment of item once sold
• Lead a small team responsible for product capture, listing quality, and item presentation
• Drive recovery, sell-through, and margin through pricing, listing, and channel decisions
• Set standards for photos, descriptions, condition notes, and overall listing quality
• Partner with warehouse or 3PL teams to move product from intake to live listing and sale
• Track performance across recovery, aging, sell-through, and listing quality
• Improve processes that increase resale efficiency and reduce liquidation
• Monitor marketplace trends, fees, policies, and demand signals
• Ensure grading and disposition decisions align with resale potential and brand standards

PERFORMANCE DELIVERABLES / KPIs

• Recovery Rate (%): Percentage of original PCOGS recovered through re-commerce channels
• Net Recovery Profit Margin ($ / %): Recovery revenue minus all associated costs (fees, labor, refurbishment, fulfillment)
• Throughput Timing: Average days from retur