Customer Service Representative (CSR)

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are searching for a dedicated and customer-focused Customer Service Representative (CSR) to join our Charlotte team. This role involves assisting customers, handling inquiries, and ensuring a high level of service through clear communication and efficient problem resolution.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and in-person interactions.

• Resolve customer concerns professionally and efficiently.

• Maintain detailed and accurate customer records and documentation.

• Follow established procedures to ensure consistent service quality.

• Coordinate with internal departments to address customer needs.

• Support administrative and service-related tasks as required.

Qualifications:

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Patient, reliable, and solution-oriented mindset.

• Ability to multitask and work effectively in a fast-paced environment.

• Basic computer and data entry skills.

Benefits

• Competitive starting pay with opportunities for bonuses
• Comprehensive training and growth opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative team culture