Release of Information Analyst

POSITION SUMMARY

The Release of Information (ROI) Analyst is responsible for processing, tracking, and fulfilling requests for patient health information in accordance with HIPAA, state regulations, organizational policy, and industry best practices. This role supports both internal and external requesters, including patients, payers, legal entities, clinical departments, and revenue cycle teams. This role uses EMR and any legacy tools to ensure accurate, timely, and secure disclosure of medical records. The position requires strong attention to detail, excellent customer service, and the ability to navigate complex workflows involving authorizations, identity verification, electronic delivery, and documentation integrity.

MINIMUM REQUIREMENTS

Education:

1. High school diploma or equivalent required

Experience:

1. Prior experience in Health Information Management, chart analysis, or EMR workflows preferred.

2. Experience with Epic Release of Information workflows preferred.

Knowledge, Skills, Abilities:

1. Knowledge of HIPAA, state privacy laws, and organizational policies governing the release of protected health information (PHI).

2. Understanding of medical terminology, clinical documentation types, and common components of the medical record.

3. Ability to navigate Epic, including Release of Information, MyChart, Chart Gateway, and document management workflows.

4. Skill in reviewing authorizations for completeness, validity, and compliance with regulatory requirements.

5. Ability to accurately identify, select, and exclude documentation based on request parameters and system warnings.

6. Strong attention to detail with the ability to manage multiple requests, deadlines, and workqueues simultaneously.

7. Effective verbal and written communication skills for interacting with patients, providers, payers, and external organizations.

8. Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

9. Skill in problem‑solving and resolving issues related to missing documentation, failed output, or incomplete requests.

10. Ability to work independently and collaboratively within the HIM team to support operational efficiency and compliance.

License/Certification/Registration:

1. None Required

2. RHIT or RHIA preferred

SUPERVISION RECEIVED

Receives general supervision from the HIM Manager, Supervisor or designee.

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

Release Request Processing

1)  Reviews and validates incoming requests for protected health information (PHI) to ensure completeness, proper authorization, and compliance with HIPAA and MNH policies.

2)  Creates and documents release requests in the EMR, selecting the appropriate release type, purpose, billing workflow, and delivery method.

3)  Selects records for disclosure using date ranges, episodes, encounter‑level review, and manual selection tools.

4)  Identifies and excludes restricted, sensitive, or non‑releasable documentation based on system warnings and organizational policy.

5)  Generates LMR reports, CCDs, letters, and supplemental documents, ensuring accurate and timely release of information.

Electronic Delivery & MyMountNittany (MyChart) Requests

1)  Processes patient‑initiated MyChart release requests.

2)  Releases records electronically to MyChart, ensuring secure delivery and adherence to password and authentication requirements.

3)  Reviews missing documentation warnings and follows organizational policy for continuing or holding electronic releases.

4)  Provi