Supervisor, Metrology Service Team

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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Supervisor, Metrology will supervise, lead, train, and assist the Metrology team. This individual is the troubleshooting point person for equipment related escalated issues. The Supervisor, Metrology is expected to spend at least twenty percent of their time performing equipment preventative maintenance, calibration, and repairs in the lab on custom, complex, and off-the-shelf laboratory instrumentation.

Essential Duties

include but are not limited to the following:

• Act as the primary source of contact for the Metrology team; oversee day-to-day service of equipment.
• Ensure ample employee coverage for day-to-day workload needs to ensure on-time execution; recommend approval or rejection of requested time off.
• Perform calibration, preventative maintenance, or repairs on custom, complex, and off-the-shelf laboratory instrumentation.
• Provide timely and transparent communication to leadership; including establishment of effective metrics for management review.
• Review, update, and develop SOPs, workflows, and training programs. 
• Keep all documentation up-to-date to meet the Quality Management System and regulatory requirements.
• Partner with the Validation and Quality Engineering groups to develop and execute equipment qualifications.
• Work closely with the Technical Service team to provide service requirements and potential operational improvements.
• Coordinate training of new employees.
• Escalate service concerns, as appropriate.
• Monitor and respond to incoming support requests by cross functional teams or other communication that requires Metrology.
• Promote customer satisfaction through problem solving, clear and effective communication, professional appearance, and efficient repair/maintenance activities.
• Track all service activities utilizing system(s) developed in accordance with service policies and procedures. 
• Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
• Maintain and continuously develop personal knowledge and expertise related to the service of complex laboratory equipment.
• Manage budgets.
• Work with the Manager to establish clear service level expectations, monitor performance, and provide timely and active communication to vendors. 
• Lead the team in continuous improvement projects and support other areas needs dependent on demand.
• Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Communicate goals so employees understand them and their role in achieving them.
• Motivate and inspire employees to do their best work through coaching.
• Maintain morale and support employee engagement initiatives.
• Ability to communicate ideas, opinions, and arguments in a proactive and professional manner.
• Excellent verbal and written English communication skills.
• Ability to interact, coordinate, and communicate effectively with internal and external customers.
• Excellent organizational and time management skills.
• Strong attention to detail.
• Strong problem-solving and leadership skills.
• Ability to keep records in accordance with GMP requirements.
• Ability to work effectively in team situations as well as independently.
• Adaptable, open to change, and ability to work in ambiguous situations and respond to new information and unexpected circumstances.
• Support and comply with the company’s Quality Management System policies and procedures.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work nights and/or weekends, as needed.
• Ability to lift up to 50 pounds for approximately 10% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical working day.
• Ability to operate laboratory instruments and equipment for approximately 50% or a typical working day.
• Occasional work around hazardous materials.
• Ability to comply with any applicable personal protective equipment requirements.
• Repetitive movement of hands and fing