Wynn Rewards Casino Host

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

Salary Rate: $70,000.00 - $73,000.00

The Encore Boston Harbor Wynn Rewards Casino Host The Red Card Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assisting with special events and promotions designed for players. The Red Card Casino Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary.

JOB RESPONSIBILITIES:  

• Work as a part of a team to grow the revenue and income for the organization.
• Spends significant time being on the casino floor, as scheduled, to greet and assist guests during individual visits as well as during special events and promotions.
• Assists at special events and promotions by checking guests in, assisting guests with playing the promotion, explaining how the promotion works, executing the promotion, and other support and duties as assigned.
• Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships and to foster loyalty.
• Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
• Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card.
• Supports and assists in promoting new Wynn Rewards enrollments, including, but not limited to approaching guests playing without a card.
• Arrange reservations for guests for dining, spa/salon, or the hotel.
• Use sound judgment and make decisions in accordance with established comp and expense guidelines. Makes appropriate business decisions based on the limited complimentary authority within the position. These decisions are comps based on recorded play, comp availability and customer profitability.
• Assist with player development events.
• Demonstrate outstanding customer service and communication skills greeting guests and assisting with questions, concerns, and complaints.
• Ability to think independently in making real-time decisions to maximize guest service experience.
• Must be highly organized, self-motivated and detail oriented.
• Must possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
• Effective time management skills and ability to perform multiple tasks simultaneously in a fast-paced environment.
• Must present well-groomed professional appearance at all times.-
• Perform other related duties as required.

Qualifications

JOB REQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school degree or equivalent required. 

Minimum 3 years of previous experience in casino, hospitality, telemarketing, promotions, events, or other customer service environment.

Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as