Sr. Program Manager, Corporate Account Operations

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Execute income programs and partnerships for an assigned portfolio of corporate/employer accounts. Serves as a connection point for external corporate partner, the ACS sales team and support - fulfillment staff at the Global Headquarters to ensure the delivery of quality programs to maximize revenue of the partnership. Ensures goal achievement through effective leadership, working with teams of corporate partners representatives and cross cutting staff from throughout the organization.

MAJOR RESPONSIBILITIES

• Manages implementation for a corporate partners portfolio of over $1.6 million, partnering with multiple corporate sales staff (senior managers, directors, senior directors and strategic directors of corporate alliances).

• Responsible for directly contributing to overall area revenue goals through current partnership execution, renewals, and upsell opportunities.
• Serves at the primary point of contact with the liaison to corporate partner during revenue execution of partnership.
• Executes operational aspects of CEOs Against Cancer (CAC) Chapter(s), corporate initiatives, wellness programs, and other corporate-based activities, with representatives from assigned portfolio of corporate accounts.
• Strategizes and activates pipeline development, new sales opportunities, moves management planning, and stewardship planning and execution.
• Ensures yearlong stewardship plan is created and executed to ensure partner understands impact of their partnership, leading to the renewal and growth of partnership to maximize revenue opportunities.
• Leads the planning directly with external company representatives to develop and deliver effective fundraising platforms by managing expectations, communicating timelines and ensuring contract fulfillment.
• Use a variety of methods and resources to creatively engage with, and enhance partner relationships, using industry knowledge and brand awareness to overcome challenges, create business opportunities and exceed company expectations.
• Provides mentorship to new program managers of corporate account operations and thought leadership on workgroups as identified regionally and nationwide.
• Identifies and works to remove barriers to successful completion of projects, with emphasis on resolving issues with cross-module implications both internally, with funders, vendors, and partners.
• Represents American Cancer Society effectively with representatives of all levels from Fortune 1000, large corporations, C-suite level volunteers, community leaders, and distinguished partners.
• Manages the successful execution of program details such as developing a project plan working with external partner to successfully execute partnership agreement.
• Responsible for corporate program management, fulfillment completion, and customer satisfaction metrics.
• Represents projects at meetings and in group discussions.
• Self-motivated and able to work with limited supervision.
• Collaborate with grant writer or manage corporate grant asks that fall out of scope for grant writer and ensure deliverables of grant are achieved and reported on as the company requires.
• Partners with ACS sales staff with relationship and account management, working directly with designated representatives from our accounts to identify and track success metrics, plan the implementation, and monitor success throughout the lifecycle of a program.
• Drives income program participation with accounts and their employees (e.g. Fit2Be, leaderboard campaigns, workplace giving, etc.) by working with representatives from the corporate partner company.
• Monitors and evaluates program success and corporate account satisfaction as applicable.
• Escalates issues or potential risks related to a program or account relationship.
• Supports the market leader to en