Staff Outbound Product Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Platform Outbound: The Platform Outbound Product Management team focuses on evangelizing and promoting ServiceNow’s Platform strategy to drive adoption and support platform strategy conversations, ensuring every deal is a platform deal.

APT (Application and Platform Telemetry): The APT team is dedicated to enhancing platform adoption and customer engagement by developing and implementing telemetry standards, data-driven insights, and success frameworks to measure and improve product deployment and usage

As a Staff Outbound Product Manager within the Platform Product organization, you will play a critical role in defining and implementing measures, metrics, and success frameworks for our offerings. You will gather usage data to provide insights into our customers' adoption progress and the value they derive from Now Assist and the Platform. As a senior member of the team, you will lead initiatives focused on Platform Product deployment and adoption, driving awareness of our frameworks and standards among platform product teams and other product teams. This role requires a deep understanding of telemetry standards and the ability to present to leadership, ensuring the team's visibility and moving towards a consistent approach to measuring deployment and adoption.

Role Responsibilities:

• Lead initiatives focused on Platform Product Adoption, ensuring measures, metrics, and success frameworks are in place – leading from concept to delivery
• Collaborate with Analytics and other teams to ensure consistency of product adoption metrics.
• Develop and execute data-driven product vision, strategy, and roadmap in collaboration with product teams.
• Innovate and implement solutions to enhance measurable platform adoption, product enablement, and customer engagement.
• Drive awareness of platform adoption frameworks among platform product teams and other product teams.
• Ensure a consistent approach to measuring deployment and adoption.
• Act as a voice of the customer, providing insights and feedback to drive product development.
• Be a visible expert in platform product adoption, sharing best practices internally and externally.
• Develop an understanding of how customers are deploying the platform and point solutions to inform adoption strategies.
• Synthesize large amounts of qualitative and quantitative information to distill relevant insights for executive readouts.

Qualifications

       Qualifications:

• Extensive knowledge of the Now Platform and ServiceNow business solutions (e.g., IT Service Management, Customer Service Management, HR Service Delivery).
• Although deep ServiceNow platform expertise is not an immediate requirement, having it will help, and building it is expected in the role.
• 10+ years as a business analyst or similar role.
• Proficient analytical skills, mastery of Excel, and reporting on the ServiceNow platform.
• Excellent oral and written communication skills and ability to create compelling narratives based on data.
• Ability to think strategically, learn fast, and communicate with impact.
• Self-starter with a collaborative "win as a team" approach.
• Bachelor’s degree or equivalent experience.
• English – fluent.
• Ability to travel occasionally.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESP