Sr. Workforce Analyst

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $85,800.00-$104,800.00 annually. The full Pay Range is $66,600.00 - $124,300.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Senior Workforce Analyst at BECU, you’ll be a strategic force behind the success of our Contact Center and Retail teams. You’ll lead the development of long- and short-range forecasts, capacity and budget planning, and hiring strategies that ensure our teams are staffed to meet member needs—today and into the future.

Your work will directly influence operational efficiency, employee engagement, and member satisfaction. From building optimized schedules to guiding workforce strategy, you’ll be a trusted partner across departments. You won’t just analyze data—you’ll lead the way in how our teams thrive and scale.

WHAT YOU’LL GAIN:

• A strategic, data-driven role with measurable impact on customer experience and employee engagement
• Full ownership of forecasting, capacity planning, budget alignment, and hiring strategy
• A leadership opportunity where your insights shape workforce strategies across the organization
• The chance to mentor junior analysts and collaborate with cross-functional teams
• Access to advanced WFM tools and a supportive, innovative team environment
• A mission-driven culture where your work contributes to the financial well-being of our members
• An inclusive, growth-oriented workplace that values professional development and continuous learning

QUALIFICATIONS:

Minimum Qualifications:

• High School diploma or equivalent work/educational experience
• Minimum 3–5 years of Workforce Management experience, preferably in a Contact Center or Retail environment
• Demonstrated experience in leading WFM initiatives, including forecasting, scheduling, and real-time management
• Proven ability to manage capacity planning, budget forecasting, and hiring strategy
• Strong analytical skills with the ability to translate data into actionable insights

Desired Qualifications:

• Proficiency with Workforce Management Systems (e.g., Verint, NICE, Genesys, or similar)
• Experience with long-term forecasting models, scenario planning, and budget alignment
• Strong project management skills with the ability to lead cross-functional initiatives
• Excellent verbal and written communication skills
• High attention to det