Service Desk BSA

<p><strong>About Us</strong></p> <div><a href="https://www.fashionnova.com/" target="_blank"><strong>Fashion Nova</strong></a><strong> </strong>is the world’s leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide,<strong> <a href="https://www.fashionnova.com/" target="_blank">Fashion Nova</a> </strong>earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.<br><br>Founder &amp; CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for <strong><a href="https://www.fashionnova.com/" target="_blank">Fashion Nova</a></strong> in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online – powered by an innovative, social media-first marketing strategy.<br><br>Today, <strong><a href="https://www.fashionnova.com/">Fashion Nova</a> </strong>has amassed over 40 million social media followers, with annual sales of approximately $2 billion! The brand’s name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.<br><br></div> <p><strong>ROLE OVERVIEW&nbsp;</strong></p> <p>The BSA Service Desk Analyst provides front-line support for Fashion Nova's Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), and fulfillment technology platforms. This role is responsible for troubleshooting incidents, resolving service requests, and partnering with Operations and Engineering teams to ensure critical warehouse systems remain reliable, efficient, and operational.</p> <p><strong>This is a Temp-to-Hire position.</strong></p> <p><strong>RESPONSIBILITIES</strong></p> <p>Support includes but is not limited to: documenting all relevant information into the system of record; troubleshooting the issue within the parameters of best practice; reviewing and resolving assigned tickets; communicating and escalating issues using sound judgment and self-initiative; and deliver the highest level of service to the users within the SLA time.<br>● Provide front line technical support by responding to incidents and requests reported by users mainly by service desk Jira tickets, email etc.<br>● Provide superior, high-touch servic