Customer Account Rep II

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

CommScope's Access Networking Solutions BU is hiring for Bi-lingual ( spanish) Customer Accouunt reperesentative to join our team.  

 

How you'll help us connect the world:

 

As a Customer Account Rep , you will thrive in a dynamic, fast-paced environment, providing administrative support for our ANS business segment. You’ll collaborate with internal teams, customers, and distributors to ensure a high-quality, reliable customer experience.

 

As the initial point of contact with customers, you must be dedicated to efficiently resolving their queries and ensuring complete satisfaction. You are committed to exceeding customer expectations, maintaining a strong work ethic, and being a collaborative team player
 

 

Responsibilities:

 

• Key responsibilities include responding to customer inquiries, managing orders from start to finish, addressing account queries with strategic problem-solving, collaborating with cross-functional teams to resolve issues, educating customers about our portal, overseeing backlog and shipments, and attending virtual customer meetings.

 

Required Qualifications :

 

• 2+ years of experience in customer service or related field, sales, or account management, etc.
• Bilingual (Spanish and English) is a must.
• candidates must live in Eastern Standard Time  zone .  
• Familiarity with CRM systems and practices

• Strong customer management skills, including active listening and adaptability to different customer needs

• Ability to communicate clearly and professionally, both verbally and in writing
• Expertise with MS Office and proficiency in advanced Excel functions such as formulas, V lookups, pivot tables, and charts.
• Willingness to learn.

 

You'll excite us if you have:

• Exposure to SAP and Microsoft Dynamics, B2B customer support experience.

 

 

Our salary ranges consider various factors, including but not limited to benchmarking by independent third-party consultants, skills, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with outstanding experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $42,000.00-$50,000.00

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

 

 

Why CommScope?

 

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo