Technical Trainer

About Us

At Autonomous Solutions, Inc. (ASI), we are a global leader in vehicle automation solutions. Our technology enables safe, efficient, and scalable automation for industries such as mining, agriculture, construction, and more. With a commitment to innovation and excellence, ASI continues to push the boundaries of what is possible in autonomous technology. Our Mission is to help you reach your potential through innovative robotic solutions. We pride ourselves in our core values: Safe, Simple, Transparent, Growth, Humble, and Attention to Detail.

About the Role

We are looking for a Technical Trainer to join our team in Fort Worth, Texas. This customer-facing role will be responsible for delivering high-quality training programs to external customers, ensuring they effectively understand and utilize our technology solutions. The Technical Trainer will work directly with clients to help them gain the knowledge and skills necessary to maximize the value of our products and services.

Job Duties

Develop Training Programs

• Design, develop, and customize training programs, manuals, and resources tailored to the needs of external customers.
• Create content specific to different industries and user needs, ensuring clarity and accessibility for non-technical audiences.
• Regularly update training materials to reflect product updates, new features, or enhancements.

Deliver Training

• Lead engaging and informative training sessions and webinars for external customers, both virtually and in person.
• Conduct one-on-one or group training sessions, focusing on how customers can use our technology to solve their business challenges.
• Facilitate hands-on exercises and demonstrations to deepen customer understanding.

Assess Training Effectiveness

• Evaluate the effectiveness of training sessions through customer feedback, surveys, and performance metrics.
• Identify knowledge gaps and adjust training methods and materials accordingly.
• Track and report on customer progress and success stories post-training.

Provide Ongoing Support

• Serve as a trusted point of contact for customers post-training to answer questions, resolve issues, and provide additional guidance as needed.
• Offer follow-up training or refresher courses to ensure customers continue to gain value from our technology.
• Troubleshoot and address any technical issues that arise during training sessions.

Maintain Training Materials

• Create and manage a library of training resources, including user guides, video tutorials, and FAQs, for customers to access on-demand.
• Ensure all training materials are up to date and reflect the latest product features and best practices.
• Make training content accessible for a diverse customer base with varying levels of technical expertise.

Report Training Progress

• Track and report on customer training completion rates, satisfaction levels, and performance improvements.

Requirements

• Bachelor's degree in a technical field, Communication, Education, or other related field.
• 2-5 years of experience in a technical training role or similar position.
• Proven experience in developing and delivering training materials on technical topics such as software, systems, networks, or hardware.
• Experience with learning management systems (LMS), eLearning platforms, and other digital training tools is a plus.
• Strong verbal and written communication skills with the ab