Client Trainer II (Backoffice)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Trainer II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 75% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

**Eligible candidates must reside in the state of North Carolina to be considered for this position.

The Client Trainer II (Backoffice) will plan, coordinate, schedule, and present training on Dealertrack RTS products using various delivery mechanisms, instructor-lead webinars, and in-person/ online instruction. The training team member must be able to communicate technical information to users in non-technical and clear terms. Partner with the Content Development team to prepare online and written training materials. Perform monthly statistical analysis on clients' utilization of Dealertrack services. Develop a plan of action for accounts requiring additional support, training consultation services, and consult with account personnel to recommend process changes that will ensure clients' compliance with state DMV rules and regulations.

What You'll Do

• Provide initial onsite and web-based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal.

• Present additional product training for existing users to drive product utilization.

• Create eLearning training content.

• Administrative tasks; recording activities & maintaining status of installation assignments.

• Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required.

• Perform follow-up calls and on-site visits to customers.

• Assess the client’s current workflow and develop process change plans to incorporate Dealertrack applications into the client's current operating process.

• Work with Business Development Teams to help identify new product development.

• Identify "At-Risk" clients and develop a retention plan.

• Develop and maintain ongoing relationships with Strategic clients, including follow-up calls, on-site visits, and timely meetings.

• Maintain client interaction in Salesforce, including logging emails, calls, and project tasks.

Who You Are

Minimum

• BS/BA with 2 years' related work experience, OR MS and up to 2 years' related work experience OR 6 years' related work experience with no degree.

• Must have a valid driver's license and be able to travel. Extensive driving is required. Trips may include overnight stays and air travel.

• Experience delivering training using web-based tools (Teams, Zoom, GoTo, WebEx, etc).

• Ability to independently manage projects with a proven track record of managing multiple deliverables.

• Working knowledge of MS Word, Excel PowerPoint, Salesforce, and SharePoint.

• Ability to learn and educate users on DMV business rules and regulations and maintain current state SOP changes, mandates, and legislation.

• Must have the proven ability to write and chart processes/workflow, reports, manuals, and write papers that explain technical ideas in simple language.

Preferred

• 2 or more years of experience as a Technical Training Specialist.

• Experience within the Automotive industry, specifically Backoffice.

• DMV knowledge/experience.

Travel Requirements

• Up to 75%.

• Requires repeated bending and lifting >20 lbs.

• Requires sitting for long periods of time.

• Requires standing for long periods of time.

• Must be available for a flexible schedule, including frequent regional travel and regular overnight stays, occasional travel to corporate offices, driving an average of 2,500 miles per month.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in com