Customer Service Representative

• Compliant with various computer programs / systems: Oracle, EDI, Excel, Outlook, Order Loader e.g. More4Apps, etc.
• Order entry: Process all the customer’s POs - standard, promotional, direct ship, International, and/or EDI/More4Apps Orders. Send Customer sales order acknowledgement.
• Customer Support: Open order and/or backorder reports, maintain customers account information, maintain department logs and perform weekly/monthly cross checks.
• Release orders and print shipping instructions for warehouse, work out any shipment issues/delays (e.g. short stock), and suggest Kaizen opportunities in the department where possible to management.
• Other duties as assigned.

Qualifications

Required Skills and Abilities:

• Common software capabilities; Microsoft Excel, Word, Outlook (intermediate preferred, advanced a plus)
• WPM 40-60, 10-key by touch
• Excellent verbal, writing, and interpersonal skills
• Positive customer service personality (important)
• Experience – minimum 5 years

Beneficial Skills and Experience: 

• Automotive Aftermarket Experience
• Oracle

Education/Training/Certifications:

• High School Diploma

Work Environment Requirements: 

• Must be able to operate a personal computer, telephone, printer, and other office equipment.
• Must perform job duties onsite during training (6-12 months) then will be expected to WFH and the Office (hybrid schedule). Work from home space is required.
• Must be able to work effectively in a fast-paced environment where constructive criticism is encouraged.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and prioritize accordingly.
• Must be able to operate as an effective team member!
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

Attendance/Work Hour Requirements:

• Must maintain an acceptable attendance record.
• Must be willing and available to work such weekends and holidays as necessary and desirable to meet business needs.
• Schedule is Monday – Friday 8AM – 5PM (1 hour lunch and 2 breaks)

Travel Requirements: 

• Approximately 0 %