Senior Immigration Specialist

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a proven Senior Global Mobility Analyst (AMER) to join the People team. In this role you’ll deliver end-to-end mobility experiences across relocation, immigration, and mobility tax for the AMER region. You’ll help Zendesk scale globally by designing efficient, compliant, and technology-enabled mobility services that reduce friction for employees and hiring teams.

What you’ll be doing

• Own the immigration lifecycle for new hires and foreign-national employees, coordinating work visas, permits, and permanent residency processes end-to-end while ensuring timely, compliant outcomes.

• Design and operate technology-driven workflows for mobility case management — including integrations with HRIS, vendor portals, and reporting systems — to automate routine tasks and reduce cycle times.

• Use data and dashboards to monitor case status, vendor SLAs, cost drivers, and relocation outcomes; synthesize insights and recommend process or policy changes to reduce risk and drive efficiency.

• Build a solid relationship with immigration partner and drive continuous improvement.

• Pilot and scale automation and AI-enabled solutions (e.g., AI-assisted regulatory research, automated communications, RPA for intake tasks) to increase throughput and improve employee experience.

• Provide subject matter guidance and training to Talent Acquisition, People Partners, and hiring managers on visa strategy, local compliance, and immigration policies.

• Conduct regulatory research, sponsorship assessments, and risk analyses; escalate and communicate immigration or sponsorship risks and mitigations to recruiters, hiring managers, and People Partners.

What you bring to the role

• 4+ years of hands-on global mobility immigration lead experience — including demonstrated working knowledge of U.S. non-immigrant (H‑1B, L‑1, TN, F‑1/OPT) and immigrant (green card) processes as well as working with outside immigration counsel on global immigration cases.

• Practical experience with mobility platforms and HR systems integrations (case management tools, HRIS/payroll, vendor portals) and familiarity with building or improving workflows.

• Strong stakeholder and vendor management skills — proven ability to partner with Talent Acquisition, People Partners, legal counsel, and external vendors.

• Data-driven mindset: experience creating and using dashboards, reporting, and metrics to influence decisions and improve processes.

• Comfortable using AI and automation tools responsibly (for research, drafting communications, process automation) and adapting work practices to an AI-enabled environment.

• Excellent written and verbal communication skills; proven discretion handling confidential and sensitive matters.

• Strong organizational skills and ability to independently manage shifting priorities in a fast-paced environment.

Basic Qualifications

• 4+ years of relevant global mobility / immigration / compliance experience with hands-on case management.

• Demonstrated experience working with confidential employee data and exercising appropriate judgment.

• Proven experience working with mobility/HR systems or tools and using data to drive decisions.

• Experience working with an HR Ticketing system (Zendesk (a plus), Jira, Service Now)

AI literacy requirement (core expectation)

• This role expects comfort using AI and automation tools as part of daily work: you should be able to evaluate AI outputs, use AI to accelerate research and communications, and design processes that safely integrate AI while ensuring accuracy, compliance, and confidentiality.

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The US annualized base salary range for this position is $96,000.00-$144,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related i