Patient Access Associate Director

About the Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
 
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

Responsible for supporting the development patient solution strategies that maximize access to therapies. Responsible for supporting best in class solutions while driving budget and program efficiencies. This individual will function as support to the lead and maintain a high-level of collaboration and integration with all relative field teams (Sales, Field Reimbursement Managers, and Market Access), Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.

Relationships

Reports to the Senior Director/Director, Key internal relationships include brand marketing, market access, Enterprise Insights, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

• Operational Management & Business Support
  • Support all current and future launch products. This includes supporting the development of the post script optimal Patient journey and support of Patient Support HUB suppliers
  • Manage existing patient support programs
  • Support design, implementation and ongoing management of all programs
  • Partner with analytics teams to develop performance dashboards and interpret operational data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Enhance the customer experience via market research to assess program performance, including current and competitive offerings
  • Function as subject matter expert on patient r support solutions and collaborate cross functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands
  • Implement standardized auditing and active call monitoring
  • Support the development and maintenance of SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.  Ensure adherence to all compliance and regulatory requirements
• Fiscal Management
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. In partnership with Senior Director and procurement, negotiate and execute contracts / SOWs
• Field Engagement & Issue Management
  • Maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
  • Works closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients
  • Support de