Business Intelligence Fraud Analyst

Description

Job Title:   Business Intelligence Fraud Analyst

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview: 

The Business Intelligence (BI) Fraud Analyst will support Premier America’s efforts to modernize its data infrastructure and empower teams with real-time insights. This role will establish a unified single source of truth through enterprise dashboards, unified reporting, and advanced analytics. By enabling automation, elevating data quality, and providing access to meaningful metrics, this role transitions the organization to proactive, predictive insights—driving improved member engagement and increased operational efficiency. In addition to general enterprise reporting, this role will also support fraud-related initiatives by collaborating with Fraud Operations and contributing to analysis, dashboards, and system enhancements related to fraud detection and mitigation.

What You Will Do: 

• Design, develop, and maintain dashboards and visualizations that support enterprise and departmental KPIs, providing a clear view of performance, member behavior, fraud activity and operational effectiveness. 
• Collaborate with cross-functional teams to define and document business requirements, data sources, and metric definitions, ensuring alignment with governance standards. 
• Translate business needs into technical BI requirements and ensure alignment with data governance and accuracy standards. 
• Creates and maintains dashboards and reports that monitor fraud trends, tool performance, and detection effectiveness. 
• Use SQL and BI tools – Tableau and Power BI - to analyze structured and semi-structured data from systems like Symitar, Salesforce, Medallia, Velera, and others. 
• Validate data quality and integrate clean, reliable data into the Enterprise Data Warehouse and reporting ecosystem. 
• Participate in user acceptance testing (UAT) and support the implementation of new fraud systems and enhancements. 
• Act as a key resource for department leadership in handling time-sensitive and/or ad hoc assignments requiring data support or insights. 
• Collaborate with Fraud Operations Management and cross-functional departments to assist in formulating data-informed fraud prevention recommendations aligned with organizational goals. 
• Design and develop predictive models and early warning indicators in collaboration with stakeholders. 
• Enables access and understanding of data usage by training stakeholders, enabling data literacy, and embedding dashboards into daily decision-making processes.  
• Analyze trends and provide insight that supports growth in Markets of Opportunity, enhances fraud mitigation, drives member retention, and informs product and engagement strategies. 
• Contribute to the enterprise-wide implementation of reporting platforms and support the retirement of legacy systems. 
• Develops integrated reporting layer that reduces manual workload and creates a unified source of truth. 

Requirements

What We Are Looking For: 

• 3+ years of experience in BI development, data analysis, or enterprise reporting, ideally in a credit union or financial services setting.
• Bachelor’s degree in Business Analytics, Information Systems, Finance, or a related field. 
• Strong proficiency in SQL and data visualization tools, with a track record of delivering meaningful, intuitive dashboards. 
• Familiarity with credit union operations, especially related to digital banking, deposits, payments and fraud prevention. 
• In-depth understanding of fraud typologies (e.g., identity theft, synthetic identity, check fraud, account takeover). 
• Familiarity with tools like Verafin, Socure, CLEAR, or similar fraud detection platforms. 
• Experience with Jack Henry’s Symitar, Lumin Digital, Tableau, Salesforce, and Salesforce Marketing Cloud is a plus. 
• Familiarity with Agile methodologies and experience working within Agile teams. 
• Excellent communication and interpersonal skills, capable of working with both technical and non-technical stakeholders. 
• Strong problem-solving abilities and attention to detail. 
• Ability to manage multiple tasks and projects in a fast-paced environment.

Premier America Cred