Desktop Support Technician (Secret Cleared)

Position Overview:
We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will have hands-on experience troubleshooting and resolving desktop hardware and software issues in a fast-paced environment. Familiarity with the Risk Management Framework (RMF) is a bonus, making this role ideal for candidates interested in expanding their cybersecurity knowledge. This position requires an active Secret clearance or higher.

Responsibilities:

• Technical Support:
• Provide Tier 1 and Tier 2 support for desktop hardware, software, and peripheral devices.
• Diagnose and resolve technical issues promptly to minimize downtime.
• Install, configure, and maintain operating systems, applications, and hardware.
• User Support and Training:
• Assist end-users with system setup, access issues, and application usage.
• Educate employees on IT best practices, including security awareness.
• System Maintenance:
• Perform routine maintenance, updates, and patches on systems.
• Manage device inventory and ensure all equipment is up to date.
• Document troubleshooting processes and solutions in the knowledge base.
• Collaboration and Escalation:
• Collaborate with other IT teams to resolve complex issues.
• Escalate unresolved problems to higher-level support when necessary.
• RMF Support (Bonus):
• Assist with tasks related to RMF processes, such as documentation or compliance checks.
• Support the implementation of system security controls if required.