Product Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Product Managers at U.S. Bank are customer-obsessed, data-driven, and technology-forward, driving product vision, strategy, and delivery across our human + digital ecosystem. We stay ahead of evolving customer expectations, regulatory requirements, and emerging technologies—including automation, AI, and advanced analytics.

As a Product Manager, you will lead the development of automation-first and AI-enabled capabilities that improve servicing efficiency, reduce operational risk, and enhance both customer and employee experiences. You will partner closely with Operations, Engineering, Data, Risk, Compliance, and Technology teams to translate complex operational needs into scalable, compliant product solutions. This role is ideal for a Product Manager who thrives in a fast-paced, matrixed environment; works independently with directional guidance; and can balance innovation with regulatory rigor in a large financial institution.

Key Responsibilities
Product Strategy & Roadmap

• Support feature-level roadmaps aligned to the Operations Enablement product vision, business priorities, and regulatory obligations.

•  Identify opportunities for automation, AI/ML, and workflow orchestration to reduce manual effort, cycle times, and error rates.

•  Apply OKRs, outcome-based metrics, and value frameworks to guide prioritization and measure impact.

Product Discovery & Lifecycle Management

• Support end-to-end product lifecycle from discovery, ideation, and experimentation through delivery, launch, and optimization for assigned features.

• Partner with Agile delivery teams to define clear product requirements, user stories, acceptance criteria, and success metrics.

• Validate solutions through customer and employee feedback, data analysis, and experimentation (e.g., A/B testing, pilots, phased rollouts).

Automation, AI & Intelligent Operations

•  Collaborate with Engineering and Data teams to deliver:

• Intelligent automation (RPA, workflow automation, event-driven processing)

• AI/ML-enabled capabilities (e.g., decisioning, classification, routing, recommendations)

• Self-service and assistive tools for servicing teams

• Collaborate with Product and Engineering partners to ensure AI and automation solutions are explainable, auditable, and compliant with model risk management, privacy, and regulatory standards.

• Align with Risk and Compliance direction to embed controls, monitoring, and governance into product design.

Operational Efficiency & Risk Reduction

• Identify operational pain points and facilitate design of scalable solutions that improve efficiency, quality, compliance, and resiliency.

• Drive standardization and reuse through platform capabilities, APIs, and shared services.

• Support change management and adoption across Operations teams.

Cross-Functional Collaboration

• Serve as the primary product interface for assigned features between Operations, Technology, Data, Risk, Compliance, and Customer Experience.

• Translate business and regulatory needs into actionable product feature strategies and delivery plans.

• Influence without authority across multiple teams and senior stakeholders.

Performance, Analytics & Insights

• Understand and monitor KPIs tied to operational outcomes such as:

• Cost-to-serve

• Cycle time reduction