Assistant Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the role

Four Seasons is currently looking for a dynamic and passionate Assistant Front Office Manager. The Assistant Front Office Manager oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that perform the following duties, and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).   

• Interviews, trains and schedules staff.  Conducts Performance Evaluations and disciplines staff when needed. 

• Coordinates arrivals, departures and billing requirements with Sales and Catering Department. 

• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. 

• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal. 

• Establish training and accountability within the team to achieve high results above benchmarks. 

• Assures that all financial and credit procedures are followed.  Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. 

• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent. 

What you bring

Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment). The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests. Knowledge of full cycle of front office and guest service operations. Proficiency in hotel property managements systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential. Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must. Excellent knowledge of product, strong communication s