Manager Delivery Operations - Professional Services (Complex & Strategic Deals) [Carbon & Climate Tech]

🌱 About us

Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management.

Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. 💚

More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York. 🌎

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management.

🌱 Our Values

• Ambition for climate: Minimize GHG emissions, maximize climate impact

• Deliver with agility: Work in small increments: fail fast, learn fast, win fast

• Own your opportunities: Achieve outstanding results by showing initiative and accountability

• Feedback paves the way: Succeed as a team by helping others progress

Curious to know more ? Check out our Culture Book, blog , and youtube channel 🎥

🌱  About the team 

You’ll join Greenly’s Delivery organisation — the team that brings carbon accounting to life for companies tackling more complex climate challenges. We also support clients whose needs go beyond the standard delivery flows: larger accounts, advanced climate topics, or situations where customer needs don’t exactly fit our standard processes. 🤝

This Professional Services perimeter is where we work with strategic clients who require deeper engagement, tailored execution, and strong project leadership. It’s a space where you’ll combine client excellence, smart effort, and sharp project management to deliver high-quality results — while helping Greenly continue to evolve toward more scalable, product-led delivery. 🚀

🌱 About the role 

We’re looking for a Manager for Professional Services Delivery who will lead the team supporting Greenly’s most complex and strategic clients.

This role is a blend of people leadership, project excellence, and top-level client engagement. It requires someone who is structured, assertive, strong with ambiguity, and able to guide demanding clients while keeping teams motivated.

The ideal profile is an all-rounder: someone who enjoys both leading people and being hands-on in delivery, who thrives in complex situations, and who can navigate technical climate topics with ease (even without being a deep technical expert). 🌍

Your responsibilities:

• Lead the Climate Experts delivering professional services for complex, high-expectation clients

• Own end-to-end delivery excellence: scoping, planning, communication, and project quality

• Involvement in contract negotiations to ensure customer/delivery alignment pre-sales

• Manage stress, shifting scopes, and highly demanding stakeholders with calm and structure

• Create strong, trust-based relationships with clients — while keeping boundaries clear and healthy

• Improve workflows, documentation, resource allocation, and ways of working within the team

• Partner with Product to share recurring patterns and opportunities for future standardisation

• Foster a team environment that is caring, stable, and mindful of workload & well-being

• Collaborate closely with Sales and other Delivery teams to ensure a coherent client experience

Objectives / Key Metrics:

• Net Retention: maximise customer satisfaction, identify upsell oppo