Team Lead, Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As the Operations Lead for Honey, part of the PayPal Ads business, you will be accountable for successful delivery and optimization of our deals operations, store creation, and store maintenance functions. You will partner with key stakeholders across Commercial, Product, and Honey-facing teams to deliver on our strategic vision. You will provide guidance to deals managers, store operations teams, and manage relationships with contract vendors and offshore teams to improve operational processes and deliver on business objectives.

Job Description:

Essential Responsibilities:

• Provide high-level technical support and consulting to developers, merchants, and internal teams, ensuring adherence to best practices.
• Install and configure payment APIs (Application Programming Interface) and commerce products, ensuring seamless integration and optimal functionality.
• Execute test scenarios involving code, software, hardware, devices, and endpoints to verify system performance and reliability.
• Replicate, document, and escalate potential bugs or issues to the Product Development teams for resolution.
• Communicate complex technical issues effectively to merchants and internal departments, ensuring clarity and resolution.
• Identify and troubleshoot irregularities in functionality or unexpected behaviors in PayPal products and services.
• Deliver a best-in-class, white-glove experience to merchants by providing tailored support and proactive solutions.
• Create detailed technical documentation and guides for PayPal merchants to facilitate understanding and use of products.
• Diagnose and resolve issues related to APIs, code, services, and network connectivity with precision and efficiency.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Operations Management and Team Leadership: Lead and mentor the deals team, store creation team, and store maintenance team to ensure efficient execution of operations. Foster collaboration across teams while maintaining clear accountability and performance standards. Manage vendor relationships and coordinate with offshore teams to ensure quality delivery and adherence to SLAs.

Deal Management and Optimization: Oversee the full lifecycle of deals from creation through performance tracking. Combine data analysis and performance metrics to create optimization strat