Executive Customer Support & Administrative Virtual Assistant

This is a remote position.

Phone calls, Tasks & Communication filtering assistance

Business address:  Mississauga, Ontario, Canada

Business website:   garagefloors4less.com

Job Description

Executive Customer Support & Administrative Virtual Assistant

(Inbound Calls | Lead Qualification | CRM Management | Executive Support)

About the Company

A redefining the garage flooring industry and the franchise model across North America.

Was built to solve a major problem in the industry: traditional garage coatings that peel, fail, and do not last.

Through a proprietary 4-layer no-peel flooring system, strong supply chain, franchise support ecosystem, and technology-driven approach, it provides customers with long-lasting garage solutions while empowering franchise partners with the tools, systems, and resources needed to succeed.

With multiple franchise locations across North America, the company is continuing to grow and is looking for a reliable Virtual Assistant to support customer communications, lead management, and executive operations.

Position Overview

Is seeking a highly organized, professional, and customer-focused  Executive Customer Support & Administrative Virtual Assistant  to become an extension of the team.

The ideal candidate will be responsible for handling inbound customer calls, qualifying leads, scheduling appointments, managing communications, updating CRM records, and supporting day-to-day administrative operations.

This role requires someone with excellent English comprehension, strong communication skills, attention to detail, and the ability to represent the Garage Floors 4 Less™ brand professionally.

The successful candidate will initially focus on customer call handling and communication management, with opportunities to take on additional responsibilities as they become familiar with the business.

Key Responsibilities

1. Inbound Call Management

• Answer incoming customer and prospect calls professionally.
• Handle approximately  10–15 inbound calls per day .
• Respond to customer inquiries and provide basic information.
• Follow provided call scripts and processes.
• Qualify leads and gather necessary customer information.
• Determine customer needs and route inquiries appropriately.
• Transfer calls to the correct franchise location when required.
• Schedule estimates and appointments in the system.
• Ensure every caller receives a positive customer experience.

1. Lead Qualification & Franchise Routing

• Review incoming opportunities and determine the appropriate next steps.
• Filter leads before passing them to franchise locations.
• Collect accurate customer details.
• Forward qualified leads to the correct franchise partner.
• Ensure opportunities are properly documented.
• Support communication between head office and franchise locations.

1. CRM Management & Data Entry

• Document all calls, inquiries, and customer interactions.
• Update CRM records accurately.
• Maintain organized customer information.
• Ensure leads are properly tracked and followed up.
• Support reporting and information sharing across locations.

1. Email Management

• Monitor and manage multiple inboxes.
• Review, prioritize, and categorize emails.
• Respond to routine inquiries when appropriate.
• Escalate important matters to the appropriate team member.
• Ensure timely communication with customers and franchise partners.

1. Executive Gatekeeping Support

• Act as a professional first point of contact.
• Filter unnecessary calls and communications.
• Protect executive time by mana