Product Designer, Platform

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from many vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It gives them an accurate understanding of how the network impacts their applications, users, and customers. Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands.

At ThousandEyes, we are fanatical about design. Our product is built to visualize the Internet and the services that flow across it. The Internet is a massively distributed system with thousands of networks at its core, serving half of the human population. As a Sr. Product Designer, you are going to solve data visualization problems at the Internet scale. We believe in innovation, simplicity, and elegance. Empowering organizations to see, understand and improve digital experiences everywhere.

About the Role

ThousandEyes is looking for a Remote Product Designer who is excited to design and deliver best-in-class user experiences for our Intelligence and Endpoints Business’. Intelligence and Endpoints are built upon a large multi-domain dataset collected within the ThousandEyes platform. Providing advanced cross-layer correlation, intelligent event detection, forecasting, recommendations, and endpoint monitoring.

You will work with our customers, engineers, product management, and customer success to determine design requirements, create mockups, and user workflows, do user research, and provide feedback to constantly improve our product. You will be part of the full product development cycle, from strategic user decisions to pixel-perfect design delivery.

We are looking for someone who can collaborate with Product Management and Engineering to make complex, technical concepts intuitive and be responsible for designing broad areas of our product.

Reporting to the Director of Product Design, you’ll be responsible for chartering the design direction for some of the most important capabilities within our platform. As a product designer, you can expect to operate as an end-to-end product designer:

• Design, conduct, and synthesize user research activities to help build a deep understanding of our users and address usability issues
• Create user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that promote understanding and alignment with cross-functional teams
• Simplify complexities around data visualization, helping our users get actionable insights seamlessly
• Iterate based on feedback from various team members, users, and subject matter experts
• Drive design decisions based on data from user metrics and qualitative interviews

What We're Looking For

• Design Acumen: You will work closely with our team of product managers and engineers to understand the customer problems and apply design thinking approaches to build simple, cohesive product experiences 
• Product Sense: Our favorite product designers bring together insights from every corner to design and build the best product experience.
• Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions. 
• Ownership: The best product designers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.
• Communication: Effective communication with any audience (company leadership, engineering, customers, and more) is key to success in this role 
• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and unafraid to fail. They are a team first but willing to take the lead with minimal guidance and supervision.

Qualifications

• Have 5+ years of Product Design experience, ideally with demonstrated success in enterprise/SaaS software products 
• Experience and/or a passion for working with data visualization
• Have a portfolio that showcases a proven track record of shipping user-centric design work

Please be sure to include your portfolio link and password in order to be considered for this role.

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