Technical Coordinator SR

Overview

This full-time, non-exempt position is dedicated to installing, maintaining, troubleshooting, and evaluating classroom A/V technology. The position will be housed in the Utah State University Logan Campus Classroom Technology Department. This position will report to the Executive Director of Classroom Technology. Typical work hours of 9-6 but there may be some additional evenings and weekend hours when needed to meet the position's responsibilities.

Responsibilities

Classroom A/V Installation (60%)—Work as part of the classroom team to install new A/V equipment in classrooms and conference rooms. Some equipment will include Crestron devices, projectors, projector screens, large displays, cameras, computers, and audio systems.

 

Classroom Support and Maintenance (30%) – Maintained and troubleshoot all classroom technology equipment. Assure high-quality customer service and prompt response to USU staff, administrators, faculty members, students, HELP Desk, and the public with classroom technology support. Working with classroom student employees to perform routine preventative maintenance and repair tasks of classroom technologies.

 

Training (5%) – Provide training on classroom technologies. Technical procedures and troubleshooting classroom equipment to classroom student employees and the HELP Desk employees. Trains faculty on classroom equipment, including Cisco Systems, Crestron devices, Zoom Room technology, audio systems, laptops, and cameras.

 

Classroom Technology Design and Evaluation (5%) – Using the latest best practices, market research, and USU standards design technology-enhanced classrooms. Evaluate the effectiveness of the classroom technology in the teaching and learning environment. Contributes advanced knowledge as part of the statewide tech team to develop and follow the USU classroom technology standards.

Qualifications

Minimum Qualifications:

• An associate degree plus four years of experience; OR a bachelor’s degree in an IT-related field plus two years of experience; OR an equivalent combination of education plus experience.
• Experience in audio/video equipment installation
• Experience in troubleshooting audio/video equipment
• Strong, established track record of exceptional customer service, training, and technology support
• Experience performing classroom installations and maintenance

Knowledge, Skill, and Abilities:

• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision
• Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written)
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance
• Excellent PC and Mac computer skills (data entry, Word, Excel, Outlook, Internet)
• Attention to detail and task completion
• Ability to lift 50 Lbs and work on ladders
• Ability to learn new systems
• Ability to collaborate effectively with other technical staff in a team environment
• Ability to train others, both non-technical end-users and technical staff
• Ability to apply common sense understanding to carry out detailed instructions
• Ability to define problems, collect data, establish facts, draw valid conclusions, prioritize, and take action
• Ability to interpret an extensive variety of technical instructions
• Excellent customer service skills
• Able and willing to travel as needed

Required Documents

Along with the online application, please attach:

Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"

Name and contact information for 3 professional references to be entered into Candidate Profile

Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $43,150; Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

The USU Classroom Team is a small group of dedicated individuals who assist the faculty in delivering their courses in person and over Zoom by providing them with the latest in Audio/Visual equipment, training, and support. We design, build, and maintain over 300 classrooms, labs, and conference rooms on the Logan, Utah campus. We take pride in knowing that we are making a difference