Field Service Engineer

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality control, and writing test files for instrumentation. This position requires travelling on short notice and providing exceptional technical support to customers including installation, troubleshooting, testing, and repairing issues with hardware, software, or reagents.

Essential Duties & Responsibilities

• Receive, QC and prepare instruments for shipment
•  Verify proper functioning of instruments
•  Verify proper functioning of test kit systems on instruments
• Write test files using different software systems
• Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication
• Recognize and communicate product issues, complaints, improvements, and resolutions
• Document call contacts and assist with technical training of customers
• Install diagnostics instruments into customer laboratories
• Test reagents in customer laboratories on new and existing diagnostics instrumentation
• Train customers
• Provide on-site troubleshooting, repair and preventative maintenance
• Assist customers with meeting their regulatory and verification requirements
• Present product & technical information

Non-Essential Duties & Responsibilities

• Maintain cleanliness of laboratory and equipment as needed
• Assist with kit assembly when needed

Qualifications

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
• Bachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience
• Previous experience working with customers and working remotely
• Previous diagnostic instrumentation experience preferred

Computer Skills
• Proficient in Microsoft Word, Excel, and Outlook
• Test Designer
• Internet Explorer, Chrome, or Firefox
• Must be willing and able to learn other software programs as needed

Knowledge, Skills and Other Abilities
1. General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)
2. Technical knowledge of Immunochemistry & ELISA testing
3. Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
4. Ability to communicate technical information and problems with customers and co-workers
5. Ability to learn new & existing instrumentation and software technology
6. Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
7. Ability to manually run tests
8. D