Remote RPM Coordinator - CMA

Chronic Care Staffing is Hiring a Remote RPM Coordinator – CMA!

Location: Remote
Schedule: Full-Time
Pay Rate: $17–$19/hour
Employment Type: Full Time
Benefits: Paid Time Off · Health Care · Dental · Growth Opportunities · Pay Reviews · Vision

Overview

Chronic Care Staffing is seeking a compassionate and detail-oriented Remote RPM Coordinator – CMA to support patients living with chronic or high-risk conditions through Remote Patient Monitoring (RPM). In this role, you will monitor biometric data, educate patients on device usage, escalate critical findings, and act as a crucial liaison between patients and their healthcare providers. Your work helps improve patient outcomes, promote adherence to care plans, and reduce hospitalizations through real-time monitoring and timely intervention — all from a fully remote, HIPAA-compliant home office.

Responsibilities

• Conduct patient onboarding and device education calls for new RPM enrollees.
• Monitor daily biometric data (blood pressure, glucose, weight, oxygen saturation, etc.).
• Identify abnormal readings and follow escalation protocols to notify providers.
• Perform monthly RPM engagement calls and address patient concerns.
• Troubleshoot device connectivity or usage issues.
• Communicate with patients and caregivers about their conditions, goals, and progress.
• Support patient self-management and adherence to provider-developed care plans.
• Coordinate with healthcare teams to ensure timely responses to alerts.
• Document all interactions and interventions accurately in the EHR/RPM portal.
• Educate patients on lifestyle modifications, risk reduction, and monitoring importance.
• Comply with CMS RPM billing and documentation requirements.
• Meet productivity expectations for monitoring and outreach.
• Represent Chronic Care Staffing professionally and compassionately at all times.

Requirements

• Unencumbered active CMA or RMA certification.
• Active BLS certification.
• Ability to communicate clearly and compassionately via phone or messaging.
• Excellent documentation, time management, and critical thinking skills.
• Experience with EHR systems and cloud-based platforms.
• Familiarity with Google Suite.

Nice to Have (Optional)

• Strong understanding of Remote Patient Monitoring protocols and platforms.
• Proficiency in recognizing clinical red flags in biometric data.

Home Office Requirements

• A HIPAA-compliant workspace free from distractions.
• A room with a lockable door to prevent accidental PHI exposure.
• High-speed internet connection.
• Use of a CCS-approved computer with dual monitors.

Physical Demands

• Vision, hearing, repetitive motions, typing, and extended computer work.
• Reasonable accommodations may be made with advance notice when compatible with patient care needs.

Benefits

• Paid Time Off
• Health Care
• Dental
• Vision
• Growth Opportunities
• Pay Reviews