Area Manager - Sally Beauty D229

Job Title: Area Manager 

FLSA: Exempt

Grade: E20

Code: 0202AM 

Company: All

Department: Store Operations 

Position Reporting to this job: Store Manager, Acting Store Manager

Reports to (Title):  Store Director or District Manager    

Essential Function: Drives sales, manages expenses, and directs all the operational activities of a designated district, averaging 10 stores.

Primary Duties: Provide clear, concise statements using action verbs to describe what is done, with or for whom the action is taken, and the purpose or outcome to be achieved.  Responsibilities should be listed in order of the percentage of time spent performing the actual duty. 
30% CUSTOMER EXPERIENCE: Embodies and articulates the customer service model. Provides leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores. Understands the competitive landscape by observing and studying other companies to learn about current initiatives/strategies, and shares information with Management.
30% TALENT MANAGEMENT: Assesses assigned Store Managers to determine talent opportunities and impact on store performance. Consistently engages direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP. Ensures that the Store Managers engage and develop their teams. Develops and maintains programs for recruitment, training, and developing customer-focused associates through coaching.
20%: FINANCIAL MANAGEMENT: Monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations. Indirectly responsible for maintaining minimum shrink. Analyzes financial reports and processes monthly and other required reports.
20% OPERATIONAL MANAGEMENT: Provides oversight of all activities of the district’s store operations and personnel in the use of company policies. Leads a team of Store Managers that continually has a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.

Knowledge, Skills and Abilities: Indicate the minimum qualifications required to perform the job:  work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements. 

• High School Diploma or equivalent.
• 1+ years’ experience in business, management and/or merchandising experience
• Requires specialty retail or trade knowledge, problem-solving, and driving associate engagement
• Thorough knowledge of the selection of top candidates, sourcing, and education
• Thorough knowledge of inventory management strategies, merchandising techniques, and systems, including sales promotion activities of the Stores
• Ability to plan, organize, lead, and control
• Ability to recognize, analyze, and quantify market trends
• Understanding the customers' merchandise preferences and store variables
• Understanding of assigned store capabilities and growth potentials
• Ability to travel extensively and frequently, including overnights and weekends, to attend national sales meetings, beauty shows, and sales operations meetings.

• Ability to relocate if required.

   

Competencies / Attributes: Indicate relative “qualitative” or other important aspects that would enhance the ability to perform the job. i.e., detail-oriented, customer focused, team player, etc.

• Excellent oral and written communication skills
• Problem Solver
• Builds Collaborative/Organizational Relationships
• Focus on Customers – Passion for delivering great customer experience and drive to uphold our Purpose & Values
• Strong leadership and management skills
• Engage and Inspire: High energy with a strong sense of urgency
• Process/Quality Improvement
• Drives Organization success/results
• Strong, dependable work ethic and the ability to quickl